McDonald's Reviews Summary

Staff Service

Pros:

• "Workers there are very neat, respective and friendly."
• "Zainab made the difference, she was professional, friendly and a pleasure to deal with."
• "Service was very fast and friendly."
• "I applaud the hardworking staff on keeping their standards and composure despite the large number of (not so nice) customers."
• "The staff were helpful and friendly."
• "Customer service was amazing at this place."
• "Staff was very helpful, their manager was friendly and cheerful."

Cons:

• "The staff, an older woman, wouldn't let me go downstairs even after I repeated multiple times I just wanted to get my stuff."
• "Staff are ridiculously slow! If you want a McDonalds I’d recommend waiting it out and not going to this one!"
• "Lobby employees very rude."
• "Excessively rude staff - have visited a few times over the last year and it's a consistent theme."
• "The employee did not offer assistance and simply walked away... Well done McDonald's on meeting the needs of disabled patrons!"
• "Miloca is the rudest person I ever met. Rude, without class, with attitude and bitter."
• "The staff was really rude."

Food Quality

Pros:

• "Food freshly prepared and amongst the best I've had from Maccy D's in a very long time."
• "McDonald's food has always remained at the same level of quality and I admire that."
• "McDonald's Triple Cheeseburger has got to be the most value-for-money burger in all of London."
• "The food was same reliable flavours which in this occasion was a good thing."
• "Food is standard McDonald's... it would be impressive if they messed up a Maccies meal though."
• "The food is hot and fresh and tastes good, just what you expect from a busy McDonald’s."
• "I tried my all time favorite Big Mac and the French stack with garlic mayo, delicious! The fries were hot and crispy, with soft inside."

Cons:

• "The cheese burger looks like someone has trodden on it and the chicken nuggets are dry and chewy."
• "Fries were not good! Less crispy and less salt."
• "The food was luke warm and a bit dry but that could have been because they were really busy and it was 6.30pm."
• "The food was cold and fatty, with too much sauces on it."
• "Mcchicken sandwich was literally hard and both me and my friends hot chocolate literally tasted like just plain hot water."
• "The patty on my burger was so overcooked, dry cold and gross, that I took the patty out and just ate the bread and salad."
• "Food was not good tasted almost stale and they didn't give us any of the sauces we requested."

Cleanliness & Ambience

Pros:

• "There was a seat available and the place was relatively clean."
• "Otherwise it's perfect for a quick stop and take out."
• "Many stations to order, good toilet facilities and nice, unique seating area."
• "The place is surprisingly kept well-cleaned, for how busy it is."
• "The place is clean, feels safe, and is expertly located centrally with lots nearby!"
• "Clean restaurant and helpful staff."
• "Nice bright and airy with pleasant staff. Very busy but the staff kept it ticking along nicely."

Cons:

• "Absolutely disgusting for a place that serves food.. toilets were indescribable, staff rude and not interested in any customer's request to clean tables, floor had food and rubbish everywhere."
• "Anyways used the toilets and gents toilet in specific was disgusting."
• "The toilets were disgusting, incredibly messy and it was messy in dining area too!"
• "The toilets are nothing short of disgusting, in the gents one toilet closed due to a blockage and the other toilet blocked and in a grim state but not closed... Shockingly nasty."
• "Dirty disgusting place, and upstairs seems permanently closed 'for cleaning'."
• "The toilet was very dirty."
• "Worstest experience ever. All toilets been locked, apart from one."

Efficiency & Order Accuracy

Pros:

• "The food was efficient - which you want from McD - but the waiting area and the way a member of staff herded you into it, cordoned off by a rope barrier made you feel like a farm animal."
• "Service fast, if you pick the best till queue."
• "Super Satisfied... Easy to use self service kiosks, fast payments."
• "Not too crowded, sit downstairs and you can order from the self service screen downstairs as well. Fast and I mean FAST service."
• "Very busy place! Placed order to eat in. Didn't hold out much hope of the food turning up but it did and quickly too!"
• "The service and delivery are quite fast and precise."
• "The Restaurant Is Clean And Tidy At All Times The Staff Are Always Smiling! And Polite And The Assistant Store Manager Is Generally A Nice Guy."

Cons:

• "Saturday night/Sunday morning full of clubbers wanted to have a quick bite. Not that fast: I was waiting 45minutes for my order."
• "Not sure how it is possible to mess up an order as much as they did."
• "Waited over 20 mins for food to be delivered to our table."
• "They didn't see my food order because the printer ran out of paper."
• "Had to call manager to help; resorted to have to go into Barclays App to work out payment amount and find order number that way."
• "Waited ages for our food, when it finally arrived they dropped my coffee."
• "Waited over 10 mins for a bacon roll in the morning."