Vue Cinema Cwmbran Reviews Summary

Seating Comfort

Pros:

• "Fabulous reclining leather seats with a small tray/table attached, give you loads of space and legroom."
• "The comfiest seats ever!!! And service on the whole / staff have been awesome."
• "The seating is very comfortable and the screens are well-kept and clean."
• "Every screen has upgraded seating, plenty of space and ability to recline."
• "All seats are reclining with plenty of leg room."
• "So much space, comfy reclining chairs (better than home!) great film/ sound etc."
• "This cinema has reclining chairs a little table you can use to put your drink and sweets on.. Lovely!"

Cons:

• "It's a nice cinema but many times the seats have been dirty on arrival."
• "Seats and buttons to recline have no routine for cleaning and sanitising the buttons were sticky and the seats smelled rotten."
• "Seating comfortable. Could be cleaner, still remnants of popcorn down side of chairs."
• "Seats where covered in crumbs so obviously not being cleaned between viewings."
• "When I got to my seat it was as if it was the first time being used, as everything was spotless."
• "The only downside is that due to having the recliners, which require additional leg room, the capacity of the cinema is necessarily decreased."
• "Only reason why I’m giving 3 stars is because I really enjoyed the film, good price for your tickets especially with reclining chairs, but to be told they are down for maintenance with no signs saying say ‘seats under maintenance’ is pretty lousy to be fair."

Pricing and Booking

Pros:

• "The prices were good, with a cheaper deal on Monday evenings."
• "£5 to see any film, chairs are incredible, the screens are curved, the BEST cinema experience compared to cineworld."
• "Much better pricing now - pay 5 per ticket but you have to book to get a ticket as these seats are very limited on all scenes."
• "Vue currently offering 5 tickets for £22 on Groupon - EXCELLENT value - works out at £4 40 a ticket in the Supersavers area."
• "Great ticket prices, helpful and friendly staff."
• "The tickets here are about half the price of Cineworld."
• "Would definitely recommend, especially due to the great value for money based on the ticket price."

Cons:

• "Very overpriced, almost pathetic would not recommend getting food from there."
• "Booking online costs 75p a ticket - not great."
• "They stagger prices on seating as if there are differences in them, charging more for sitting higher up."
• "Love the cinema, but completely unable to book today. Website is down."
• "Tried multiple days and different times of the day to see various films at this cinema only to be told they're fully booked or there are no seats together! Unless you book online forget trying to see anything here."
• "Not impressed with the new prices trying to make people pay more for a seat that would have cost £4.99."
• "Don't be fooled with low prices tickets costs: £11 for one adult and one child."

Staff and Service

Pros:

• "Really friendly staff and the screens are huge, well worth a visit."
• "Very clean and plenty of staff so you don't have to wait about."
• "The staff were lovely, film excellent & chairs incredibly comfortable."
• "Staff always happy to help."
• "Staff very helpful and friendly."
• "It's always clean staff helpful and friendly."
• "Great, clean cinema. Refreshments and food available to buy. Can pre book your seats and tickets online and the recliner seats are comfy."

Cons:

• "I have sometimes visited and the staff have seemed almost half-asleep or distracted."
• "Some of the staff will be chatting and not paying attention to the queues and it is frustrating to feel like you are being ignored."
• "This place gets worse every time I visit... It's the staff that let the place down big time."
• "The manager Charlie Mcleod then came to me with an aggressive attitude saying them is the rules basically."
• "Shocking! People running and shouting in the screens. To top it all off the Duty Manager was not bothered at all."
• "Great having a bunch of teen aged kids break in to the rear of vue then climb into the back of the cinema room while your mid watching a film, to then be chased off and break back in using the fire exit door - no apologies off staff."
• "Unfortunately, the minimal staff at the time of visiting to watch a film was absolutely frustrating."

Facilities and Cleanliness

Pros:

• "Parking is near, disabled friendly, and ramps for wheelchairs to use."
• "Visited during Covid. Clear areas for queuing, and maintaining social distancing."
• "Free parking available in nearby car park and plenty of eateries around."
• "Food places either side of the cinema, and the bowling alley oz next door."
• "The venue is clean and tidy and the staff are very pleasant and helpful."
• "The toilets were clean."
• "First visit to the cinema since the coronavirus pandemic. We were able to socially distance."

Cons:

• "It's a nice cinema but many times the seats have been dirty on arrival, the foyer is underwhelming."
• "Went Saturday world cinema day. Seats and buttons to recline have no routine for cleaning and sanitising the buttons were sticky and the seats smelled rotten."
• "Disgusting place, I don't know how anyone could look at the counter where they serve food and actually buy something from there. Seats still dirty with food on them."
• "Not impressed at all. Sat for an hour before being told there was a problem with the projector so had to obtain a refund."
• "Through out the vue experience we were sat in room 4 right next to toilets there was a very strong smell of feces it was terrible it ruined the experience for tonight unfortunately sorry guys get the plumbing sorted."
• "Sometime the place can get very dirty due to lack of attention from staff."
• "Seats where covered in crumbs so obviously not being cleaned between viewings."