Bristol Street Motors Vauxhall Northampton Reviews Summary

Customer Service

Pros:

• "Great service by Kurtis who made sure that OUR needs were his primary focus."
• "The staff are so friendly."
• "Just want to say a big thank you to the friendly and helpful staff here."
• "The customer service I received following this however was excellent."
• "I am really happy with how the salesman treated us and informed us in detail about the car."
• "Would definitely recommend that you pay them a visit when thinking about your next car purchase."
• "I had a good experience with Bristol motors have purchased two cars from them friendly efficient service would recommend Bristol street motors to my friends and family can’t fault the excellent service love my car thank you very much for the service I received."

Cons:

• "Staff at vauxhall were Extremely unhelpful and Rude I would of expected better service from A reparable dealership."
• "Ridiculous and scandalous. Avoid this car dealer, read below if interested..."
• "I would never recommend Bristol Street Motors to anyone and have no intention to go back to them."
• "Awful, I will never use Bristol Street again, and never buy a Vauxhall again."
• "Advisor was rather aggressive when I said that I am arranging to collect my car."
• "Don't bother with this garage waste of time manager talked over me not impressed."
• "the worst dealership who is ruining the name of the Brands... Manager has no manners what you expect from the staff."

Service Quality

Pros:

• "Very easy stress free process."
• "Bristol Street also quoted (read itemised, explained and costed) for the work to get it through its mot and got it done quickly and with minimal fuss."
• "Car in for recall coffee polite service told car would be ready for 10.30 was ready at 10.20. Great service all round even Martin the sakes man came over to see why my car was in and chatted for 10mins all in all great after sales."
• "They treated us excellently - listened to our issues on first phone call, offered to have a look and acted quickly on looking at our car despite being very busy."
• "Every phone call had carefully thought out solutions and options."
• "The service manager was absolutely amazing as was able to get my vehicle through in a good amount of time due to not being able to book a waiting slot online."
• "The guys went above and beyond to make the whole process smooth and hassle free."

Cons:

• "Promised to valet my car as part of the MOT (didn't happen)."
• "Service and mot wasted my time. Primary reason for appointment was to check paintwork peeling which wasn't done but only advised after the event."
• "On the appointment date I took the car into them and they said they didn't have any booking for me and just fobbed me off."
• "Went in with a fault covered by warrenty. They could not find it even though i took them for a road test and the accepted they could hear it. Instead of a)fixing it or b)apologose for not being able to fix it they said it was not tracable and so charged me for a diagnostic payment."
• "Took my Citroen C4 to their service department because they said they had the equipment necessary to diagnose the problem. If they have, they certainly are not capable of using it!"
• "Very poor service! I booked my car in for a service and mot, and when doing so they offered additional fuel and oil flush which I accepted. But when I returned to collect my car they had ran out of time to do the mot!"
• "Booked weeks in advance for an MOT, arrived (admittedly a few minutes late) checked in fine to then be told that my 2 hr MOT slot had been given away with no alternatives."

Transparency and Honesty

Pros:

• "Was made to feel so welcome offered a drink and everything explained in clear detail."
• "They won our business from our usual garage with their clear no-nonsense approach and amazing customer service."
• "I would like thank you for Mark lemonious for his very professional work which he has done for me to get my new Vauxhall Mokka-e, he is very friendly and very helpful with all aspect on his professional as a top Sales Executive."
• "I would really recommend them for their customer service, clear effective communication and it may sound simple but for calling when they said they would with the info I needed to make a decision."
• "The whole experience from start to finish was both efficient and professional."
• "I Just wanted to say thank you to David Gregson. He treated us with the up most respect and was proffesional at all times. The information that was given to us was very informative and on point."
• "We are extremely impressed with the customer care we received from Dave at Bristol Street Motors Vauxhall Northampton."

Cons:

• "Rules are made up once you talk about it."
• "There is funny 'diagnostic charge' - rules that applies to it changing to make sure you will always pay it."
• "Do not leave a car with this out fit unless you have a firm price if not you will get calls asking for more money had to get car recovered from them as price kept going up due to damage done buy them. Be aware you have been warned."
• "Trying to RIP you off as much as they can."
• "Wanted £500 to bring a vehicle to the Northampton branch for me to test drive, was told unless after the test drive if there wasn’t a good reason for me wanting to buy the vehicle then the £500 would not be refunded."
• "Ordered a part over the phone and said its ready for me to collect. Went over to collect the part to find out that the part wasn't ready to collect."
• "Ask them about terms and conditions - there is non and they would not supply you with any."

Reliability and Trustworthiness

Pros:

• "They obviously have some talented experienced people working there."
• "Mark in particular was brilliant, helping me by loaning me a car whilst my new one was sourced and brought down for me."
• "Bought a car from them recently, brilliant service and stress free."
• "I just bought my new car here."
• "I had a really great experience buying a used car from here."
• "I purchased a used car from Bristol Street Motors Vauxhall in Northampton in July and was very happy with the choice of cars on offer and the service received."
• "Bought a car from here for my partner. Great customer service on the sales team, had a few issues with the car but they managed to get it sorted quite quickly."

Cons:

• "I will never buy a car from Bristol Street Motors again. Needed a car about a year ago did a car check on the one I wanted, all was good (No reported accidents or faults). Bought it from here and has ever since had numerous problems, which must have been there when it was initially sold."
• "Had couple of cosmetic issues."
• "Do not go near this dealership. They sold me 19 plate Astra with couple of problems."
• "We then noticed the scuff and rust spot."
• "Awful service, shoddy outfit out for pure profit."
• "Returned said car in total shock, as I need an estate car for my business but didn`t want a high mileage vehicle."
• "Brought a car fantastic sales but 5 days later the car died, they 'fixed it' and then died again 4 days later in the middle of traffic!"

Communication

Pros:

• "Amazing service from beginning to end. Full information given at the order stage and full expectation on the global supply delays."
• "I have no hesitation in rating Chloe as a 10 for her customer friendly attitude and professional approach."
• "The young lady chloe doing moterbility was a angel."
• "Recently visited the dealership in order to check out a couple of vehicles that I was interested in, after viewing them on the website."
• "The vehicle was very reasonably priced and very well presented."
• "I highly recommend these guys."
• "They responded everything quickly when I had a question in my mind about the car and sale process."