Henley Cycles Limited Reviews Summary

Customer Service

Pros:

• "The person who assisted me was so helpful and made sure we got the best fit for my daughter."
• "Pleasant, genuine staff and business."
• "Henley cycles has been absolutely amazing, with friendly knowledgeable staff."
• "Jason/Dom took time to set up the bike before I arrived."
• "Total kudos to Gary for opening up his shop on a Sunday just to help me out."
• "I would really like to thank the staff for fixing my bike promptly and for the first aid after an accident."
• "My rear hub end cap was seized on my road bike... Took to Henley Cycles, booked the wheel in with Jason."
• "A gem of a shop with first class customer service and expertise."

Cons:

• "He just said he would order one and rung off, no concern for my wife and no query how she was enjoying the bike."
• "After a week waiting I phoned him again and was told rather vaguely that it had to come from Switzerland."
• "All in all I'm very disappointed, I had expected a much better service."
• "Unfortunetely went there keeping in mind to help local shops but found that the shop was unfriendly and the guy serving us grumpy."
• "Unlike most people posting on here I found the staff unhelpful,rude and a little condescending."

Pricing and Value

Pros:

• "I bought a new MTB from them recently at a great price (matched an online only org)."
• "Very reasonable prices and really friendly informative service."
• "Helped me select various accessories. Extremely helpful and in no sense was I felt rushed at any point."
• "Came in today with a snapped gear cable halfway into a ride... Very friendly and bike was spotless upon return."

Cons:

• "Overpriced and Slow."
• "The price went from an already high price for a service (Henley tax) to three times as much!"
• "Thanks guys! All very reasonably priced considering the parts and labour required."
• "Immediately jumped to the most expensive remedy to a fairly simple situation."

Expertise and Technical Skills

Pros:

• "The team were brilliant helped me with hints and tips on maintenance showed me how to break a chain."
• "First thing was that Jason cared, he said ‘You must be losing the will to live, we’ll get this sorted’."
• "Felt there was a great level of technical knowledge and skills as well as customer service."
• "Whilst out on a ride my gears started to play up so I popped into the shop. The team were excellent!"

Cons:

• "I will add that the bike was received from Henley Cycles with spongy brakes, I thought little of it at the time and bled them myself."
• "Small things can make a huge difference! My gravel bike which was clattery and not running well, due to the maintenance work of another bike shop."
• "My rear hub end cap was seized on my road bike... with bearings in need of replacement, my own mechanic had failed to shift the cap."
• "Despite being a reputable brand (Marin)... the bike was anything but road worthy."

Speed and Efficiency

Pros:

• "We stopped in at Henley Cycles today to get a rear derailleur fixed. Not only did they fix it straight away."
• "Super fast same day, (actually within just an hour) for workshop services."
• "Great service again and attention to detail, bike is running very smoothly and very, very happy with tubeless."
• "Bike was fixed very promptly and they looked after my partners bike too while we went for a coffee to wait."

Cons:

• "Putting aside the fact I didn’t receive my bike until a week and a half later - yep first promise broken."
• "Despite the wait to book my bike in for a repair and service, I could not fault Jason and Dom for their friendly, kind and honest approach."
• "Jason ordered a new crank at a very reasonable price and a few days later, fitted it at no cost."
• "I made an appointment took my bike into the shop so that my tubeless tyres could be topped up and to have a few other bits done."