Gusto Hairdressing Covent Garden Reviews Summary

Haircut and Styling

Pros:

• "Great haircut at an affordable price and excellent service."
• "Venetia did a fantastic job with my hair; it was a pretty dramatic style change."
• "I'm very picky with my haircuts and I think Mario at Gusto did a great job."
• "I showed Kassandra what I wanted from my phone and she executed it perfectly!"
• "Always a pleasure going to this salon which happens to be my fave in town."

Cons:

• "Lovely staff but completely butchered my hair. Tried to cover up the mistakes by over styling it with loads of wax."
• "I wanted a trim but it wasn't evenly cut, and the stylist could barely understand me."
• "The hairdresser butchered my mullet which took six months to grow, its barely there, its so thin and now the left side is longer."
• "I have done the Brazilian blow dry last 3 days before. After washing my hair, it looks same as before. Still frizzy, dry and curly hair."

Colouring and Highlights

Pros:

• "I got my hair fully highlighted and trimmed by Maria for the first time. This has by far been my favourite results."
• "Loddy is the consummate pro at all things balayage, she did an exceptional job with my hair."
• "I was overwhelmed by how welcoming everyone. In the end decided to go for a full on balayage/highlights and the results were amazing."
• "Maria has been colouring my hair for a couple of years, she is excellent. Initially had highlights, now more of an ombré look."

Cons:

• "The bleach was incredibly painful and I have chemical burns from it."
• "The ends of my hair are extremely over bleached in comparison to the rest of my hair."
• "Absolutely gutted with my highlighting experience. As my hairdresser was applying the highlights I could see she was making them extremely thin."
• "I got brazilian blowdry and it was the worst experience. Ofelia I think she's called applied the product onto my wet hair and then took a straightener to 'seal in' the product."

Customer Service

Pros:

• "I was warmly greeted by Mario as soon as I walked into the salon. He was friendly, professional and very attentive the entire time."
• "Denise coloured and cut my hair after I was recommended the salon by friends. She was amazing, so so polite, lovely to chat with."
• "Mario was absolutely fantastic. I've had some issues with my hair lately and he was so professional, kind, and thorough."
• "Booked with Mario - what an asset to this establishment. He was so patient, calm, kind and reassuring."

Cons:

• "I called the salon for directions - was not helpful at all- and I proper got shouted at over the phone."
• "The manager was extremely rude and the hairdresser spoke very poor English, to the point that there was a communication issue."
• "The receptionist was so hostile in telling me the salon wasn’t open, I apologised and told her the website said 10:30 and said I was only there to ask a few questions before booking."
• "Stay away from Kelly at Gusto - Covent Garden. The Place is dirty and about to fall apart, the hairdressers are self-employed, lack motivation and inexperienced!!!"