Sutton Park Kia Coventry Reviews Summary

Customer Service

Pros:

• "Adam offered me an excellent service and a good deal on our new cars!"
• "It was a pleasure to have been dealt with by such a welcoming and professional salesman."
• "Sutton park Kia are a really good dealer, we had first class communication from the start, the car was delivered without problems and the drop-off hand over was exceptional."
• "Had a fantastic experience at Kia Coventry due to Adam's excellent service."
• "The whole process was stress free and all went very smoothly."
• "The entire process, from the test drive to signing the paperwork, was efficient and stress-free."
• "I would highly recommend Coventry Sutton Park Kia garage and if you do get to buy a vehicle, ask for James!"

Cons:

• "Also I had to call them and ask if my car was ready as end of their program was approaching...they couldn't be bothered to call me, had to rush through traffic to get there in time."
• "The salesman seemed reluctant to engage and we felt let down."
• "Had my car in for oil and filters change and after I specified weeks ago that needed also glow plugs, on the day of the service when picking up my car they told me glow plugs only next week as they don't have them in stock..."
• "Poor customer service even with a clean score could get the car we wanted and were advise we can pay cash, when in theory is actually card payment only."
• "When we turned up for the test drive no one had much of a clue on what's going on and we were asked to wait."
• "We visited with the potential of acquiring a motability vehicle, unfortunately first impressions last and the initial response was far from welcoming."
• "I've never had a sales person accompany a test drive, nevermind having to sit in the back like a child while trying to decide on a major purchase!"

Communication

Pros:

• "First time I have purchased a new Kia from Sutton Park Coventry and i absolutely will again,from the initial contact with James Madeley to delivery he kept me informed of the current situation and was also easy to contact regarding queries,professional and customer focused ideal,so highly recommended Sutton Park."
• "The salesman, Andy, kept in regular contact with me following the date of my order, and couldn't do enough when I came to collect the vehicle."
• "Andy made the whole process simple and he picked up quickly exactly what I wanted and didn't want."
• "James the sales Executive at Kia Coventry was the only person from 8 dealerships I visited that day who approached me."
• "He is a great bloke to deal with and nothing is to much trouble if you need any help after you leave the showroom."
• "I was kept fully updated on the progress of my new car from factory to delivery."
• "Andy kept in touch with me by email and phone and if I had any questions he was always on hand."

Cons:

• "Guess some we will be served by robots 🤖 programmed to ask question only provided answers to what they programmed to answer only. no ties or customer service experience and loyalty treatment."
• "Booked in for a test drive on the Kia ev6 confirmed the car would be there turned up on the Saturday morning and no car to test drive."
• "The car is great, service we got from the Sales Representative had been a bit underwhelming - the person was completely not prepared and unable to answer our questions about the car and pre-collection service - we knew more from our own research."

Quality of Vehicle

Pros:

• "My car was delivered to me. I am very satisfied with the excellent service I received."
• "The Kia Picanto is a fabulous, well designed car."
• "Drove 60 miles to inspect car and was as good as described."
• "The car had a slight issue which was rectified by the service department at no extra cost and overall I recommended purchasing a car vehicle from here if you are local."
• "She is so impressed and so am I, with the quality of the car, and the 7 year warranty is fantastic!"
• "The whole process was incredibly simplistic and the car is a dream."
• "I am very satisfied with the excellent service I received. I have no complaints at all, very happy with my new car."