Brayley Kia Oxford Reviews Summary

Customer Service

Pros:

• "What a fantastic experience dealing with this dealership. Roger Clark was extremely accommodating and knowledgeable about his products."
• "Bruce and Femi are brilliant guys, we felt at ease with them and they were helpful and attentive."
• "Amy looked after us and made sure we got a comprehensive test drive."
• "Great customer service from Brayley Kia in Oxford, thank you."
• "The customer service, from reception to manager, is exceptionally friendly and helpful."
• "I'm very happy with Brayley's service, They collected my car, serviced it and cleaned it inside & out."
• "The service was outstanding. Very knowledgeable, friendly and put us at ease through the whole process."

Cons:

• "Awful customer service! Had an appointment for test drive, having decided it was definitely the car for us, arrived after half hour drive to be told they'd sold the car."
• "Unfortunately Brayleys Oxford service and lack of professionalism from staff has got me to the point where I want to get rid of the car."
• "After contacting Brayleys to enquire in to the test driving of a car their initial response was helpful and swift. However when turning up for the actual test drive the customer service was extremely poor."
• "The staff are rude, immediately on the defensive and can be overheard being rude about other customers that they are dealing with on the phone."
• "Communication awful throughout."
• "They might be good at selling cars, but the after sale service is shocking."
• "worst experience i have ever had."

Service Efficiency

Pros:

• "Service and MOT done very efficiently."
• "Everything was great - easy to book service, didn't take long, paperwork and log book completed OK, nice to have the car cleaned."
• "Took my outlander in for a recall from mitsubishi, called booked in and fixed within 2 weeks, polite friendly service."
• "The service team have also been fantastic, contacting me directly to advise on options that I'd asked for."
• "Their processes were excellent, from booking the service, to reminding me the day before."
• "The whole process from start to finish was swift and straightforward."
• "Had my Sportage booked in for a service where there was an additional issue, which unfortunately wasn't resolved. The team immediately jumped on the problem, had me rebooked back in, and turned around within 24hrs."

Cons:

• "Amateurish took my car in for a service & MOT... the car was not ready until 5:30pm."
• "Been trying to get in touch with the servicing department to book my car in for over a week."
• "Paid £194.00 for a diagnostic check to be told my shogun needed a gearbox at a cost of £7000."
• "Paid £350 for the top of the range service. The car was returned with no work done."
• "Booked my car in for a service via the Kia website. Showed up at the dealership only to be told that they couldn't do it at the booked time."
• "The last 3 times taken the car in for various reasons they give you a time for repairs and they are never on time today should of taken 1 hour still waiting 4 hours later."
• "Booked a car service with pickup option 2 weeks in advance however on the day no one turned up."

Vehicle Quality and Deals

Pros:

• "Very delighted so far. Car is amazing and got a good deal."
• "I am delighted with my Kia Niro hybrid from Brayleys."
• "A very agreeable experience at a reasonable price."
• "The vehicle was as described and in tip top condition."
• "I love the car and so happy 🥳"
• "Car is amazing and got a good deal."
• "I'm very happy with my new car, and feel confident that I'll be well supported by such a great team for my ongoing future services."