Allen Briggs Hyundai Reviews Summary

Customer Service

Pros:

• "Absolutely amazing branch staff are all very well presented and manoured."
• "My recent experience was excellent, as always, due to the relaxed but professional manner of Tom."
• "Tom the Sales Advisor was very helpful and informative and kept me informed with the straightforward purchase."
• "Martin has been incredible and informative from start to (near) finish."
• "Very satisfied with the complete purchase of a new car, all staff very helpful and especially Rob who dealt with the hand over."
• "Denise and Rob (and team) have all been fantastic. Honest, fair and go the extra mile."
• "Fantastic service from Denise and Tom, will recommend to all."
• "Always very welcoming, make the customer feel as though they matter."

Cons:

• "Booking reserved online with confirmation but on arrival there was no booking to be found."
• "Poor customer service. Service was very slow. took long time to fixed the problem."
• "Nor aircon in the building so if you are waiting for a service I suggest you wait outside for a breeze or go for a long walk."
• "The overall customer service was good. Car went in for a service and the service team were polite curteous and mannerly. My only quib is they washed my car after servicing."
• "worst Hyundai dealer ever... trust me I've dealt with many Hyundai dealers but Allen Briggs is the worst!!!! Sales team is not knowledgeable at all and service teams are very unprofessional and rude."
• "The salesman lied about the car -failed MOT, car insurance had not been done when we arrived and flirted with my wife."
• "Had bad service from the service adviser and he made it very hard for me to collect a loan car from them."
• "Booked car in for mot and service. Took afternoon off work to find they had not booked the mot."

Vehicle Sales and Quality

Pros:

• "I bought a used car from this dealership and received the most amazing service. The car was meticulously prepped to a very high standard."
• "Fantastic customer service. My dad ordered a brand new Bayon through the motability scheme, with Martin who has kept us updated with the order."
• "I am really happy with the quality of the car. My experience has been great! Thank you."
• "Great customer service from the parts department by Tom, always friendly and ready to help."
• "I have been servicing my vehicle at Allen Briggs Motors Chingford for the past 5 years. The servicing team are friendly and very cooperative n precise when giving information."
• "Highly recommend Allen Briggs Hyundai in Chingford. We were very well looked after by Denise Russell."
• "Just picked up our new Tucson. Great service from Denise. Kept us informed throughout the various stages."
• "I purchased my car from them 7 years ago, and always had it serviced there. Customer care is to the highest standard."

Cons:

• "Appalling service. Quote over the phone much lower than their online valuation, didn't respond to my email."
• "Worst place to ever buy a car - I was sold a faulty car which is costing me 2 grand to fix !!"
• "Bought my car from Hyundai, car was 2018 plate, All my previous services have been done by Allen Briggs Motors Limited Chingford. This year Allen Briggs failed the MOT on my car due to an airbag fault."
• "My Tucson had a issue with the washer pump, booked the car in and received a courtesy car whilst at Hyundai Allen Briggs they replaced the rear trailer arms under Warrenty all done with no issues by the following day and minimal fuss."
• "Far to expensive the MOT, you are actually paying for the Brand, cannot understand why so expensive.."
• "Came in today for a service on my i10 and an MOT on our i30. Hit a snag (not Allen Briggs fault at all), with the i30."
• "I called Allen Briggs to find out how much a key fob for my car was! Had previously phoned the Hyundai in Harlow and they wanted a staggering 390 Pounds for one fob."
• "Poor customer service, recently had leased 3 Hyundai cars from another garage, came into this one as i needed a total of 15 looking to lease or buy 12 more."