Stanground Autos Reviews Summary

Customer Service

Pros:

• "I went to day to look at cars and I think he was the boss was so nice I ask about 2 cars he let me sit in and he gave me the keys and let me take my time with my family it was nice the man was kind and funny in a good way it was nice."
• "Great Service. I was made to feel very comfortable and Jack clearly knew what he was talking about."
• "Jack the sales chap greeted us at the door with the keys to the car we enquired about instantly gave us the key and showed us to the vehicle and left us to inspect vehicle answered any questions we had was not pushy in any way very patient and helpful, efficient with paper work would highly recommend customer service excellent standard."
• "Stanground Autos were really helpful and friendly and I had a brilliant experience with them!"
• "Everyone i came into contact with was polite and helpful and i wouldnt hesitate recommending them."
• "Very helpful for every question i had."
• "Purchase and collection of vehicle went very smoothly, agreed service done, book stamped and paperwork provided."

Cons:

• "Awful service, awful aftercare."
• "One star? they deserve none. A bottom of the barrel car dealership."
• "This company is awful. Should be shut down permanently."
• "Dodgy dealers!!!! AVOID, AVOID, AVOID! Paid extra to have cam belt & water pump done. They lied about doing the works & taken the money…"
• "Very bad customer service, the staff are very rude and ignorant."
• "Customer service is terrible. They would of got 0 stars but have to put 1 to right a comment."
• "Absolutely disgusted with their service and couldn’t advise you stronger to avoid buying a car from these."

Car Quality

Pros:

• "Bought the car and love it."
• "I have a great car and the service was great."
• "Body work perfect, Engine runs spot on. Clutch and gears smooth. All electrics work as they should."
• "The car is brilliant and came with a full mot."
• "Absolutely ace service! Great guys and very helpful."
• "I have had my car for 6 months now and haven't had a problem."
• "Bought a lovely car a couple of weeks ago."

Cons:

• "Brought a car from here to find out 2 days later after it had been MOTed and had checks to make sure it was all ok for it not to start on the drive."
• "2 days in and my lights stopped work, parking sensors stopped working then brake issues, sensor issues and that's only to name a few things."
• "Bought a Jaguar F-Pace from these cowboys, only to find that the SCR filter had completely disintegrated."
• "Now the back of my car is full of rain water and I've been told its not there problem."
• "Had to have two new angels eye bulbs at 50 pounds each from bmw and a new rear speed sensor and driveshaft costing hundreds."
• "Every-time the car is taken in for repairs it comes back with more issues."
• "The state of the car was awful, the body work was horrific."

After-Sales Support

Pros:

• "George offered me a full refund but I had to drive the courtesy car back to get it."
• "A week later the owner calls to tell me the issue has been diagnosed and was going into a specialist on Monday morning."
• "I telephoned Stanground Autos who have arranged the replacement bolts + key this morning, free of charge."
• "Got it repaired and went back to stanground autos to ask if they would contribute to the repair. No problem. Full bill paid."
• "2 days later on a Saturday morning the owner himself drove over at the crack of dawn to collect the vehicle and drop off a courtesy car."
• "Stanground Autos cleaned my new car and gave me a free oil service because of the trouble I had!"
• "The heating broke over the Christmas period... and he was more than happy for me to bring it in, in the new year when the mechanic was back in and fixed it no problem."

Cons:

• "They have refused to have any local people sort out these issues, so I now have to do a 400 mile round trip."
• "We bought a car from here a few months ago, when trying to trade it in, we were advised it came up as a Cat N, previously written off, which should have been disclosed to us at the time of buying."
• "They were utterly disinterested in conforming to The Sale Of Goods Act and refuted any claim and instead blamed it on ‘user error’ despite a full AA report to the contrary."
• "Refused to refund £200 deposit within 24hrs of receiving it."
• "Sold me a faulty car, didn't want to fix it properly, so just patched it up to get it over the warranty."
• "I returned twice, diagnosed faulty manifold. Trying to arrange repair and called very 2 weeks for 3 months each time promised a call back with date and courtesy car and never had 1 call back."
• "Absolutely horrific experience with these cowboys and they MUST be shut down to prevent more people being conned."