Motorpoint Peterborough Reviews Summary

Customer Service

Pros:

• "All staff were friendly and polite and the cafe is fantastic."
• "Fantastic place. Very welcoming and friendly staff, no pushy salespeople."
• "Martin in Derby was great on the phone and provided me all the answers."
• "The service I've received is without doubt the best I have ever experienced at a car dealership."
• "Charlie P was fantastic from start to finish and provided brilliant customer service."
• "Very impressed with the service here and highly recommend."
• "The sales team were thorough from the start process to my receiving the car on the day it made things more exciting and I walked into the showroom smiling and left smiling."

Cons:

• "The follow up was truly awful with very little communication from anyone we had to chase them."
• "Trying to get hold of customer service is a full time job and really needs improving."
• "Dealing with Customer Care Team is another bad experience, spoke to 7 people now everyone just ignores you."
• "Awful communication, we booked an appointment and paid the fee to pick up a mini that wasn’t ready."
• "I rang motorpoint to explain this and was told customer service would ring me back, who never did."
• "Not once has Kelvin or anyone from Motorpoint got in touch with me to provide an update on my issue, I’ve had to chase every single time."
• "I contacted the customer care team and just in general, the Motorpoint service is the most disgusting service I have ever received in my life."

Vehicle Condition

Pros:

• "Car was received serviced and well prepared."
• "Absolutely superb car not one scratch or any fault whatsoever."
• "We now have a fantastic all but brand new car and an amazing price."
• "A car was brought in and was perfect."
• "Car was as described so we paid on debit card."
• "Walked around all the cars at Motorpoint could not fault any cars to be honest."
• "After a couple of hours I was the owner of a brand new car having part-exchanged my own for above market value!"

Cons:

• "When I took the car to VW they said it needed 2 new front wheels also as they were badly buckled!"
• "Also car had paintwork marks and scoffs that I had seen in any photos and wasn't notified of when I asked the condition."
• "Arrived on site to find the side door of the van really (really) out of alignment with the rest of the panels."
• "It wasn't cleaned properly as requested after the test drive."
• "Two tyre experts said my tyres were illegal but Motorpoint refused to pay for new tyres to fix them."
• "We came all the way from Leeds to Peterborough motorpoint to collect a seat alhambra YB19VFK, we have been told that its already been checked but when came to purchase it, it was not health checked and the rear door was not in working condition."
• "These dents were not mentioned in the ad."

Purchase Experience

Pros:

• "Henry is an absolute asset to the business."
• "Nathan was absolutely brilliant and understanding and has come up with a plan to give my son breathing space to try and source new employment to still acquire the ideal car for his young family."
• "We felt Umesh took the time to understand what we were looking for and genuinely wanted to help us find something we were 100% happy with."
• "I’ve just purchased my 4th car from the Peterborough branch and I have to say that again the service was excellent!"
• "Incredible experience. I would like to say a massive thank you to Nathan Coy for helping me find my dream car for the right price."
• "Buying a car from motorpoint has been an amazing experience."
• "Fantastic car buying experience - all extremely professional and well handled."

Cons:

• "Great car but the sales experience has been dreadful."
• "Been here twice, once for myself which was decent - was able to test drive two cars pretty quickly. Second time went with a friend during the handover process, young lad serving us was terrible."
• "Visited Motorpoint Peterborough looking for a 21/22 plate VW Tiguan, Spoke to a salesman called Kelvin, who said he would source us a VW Tiguan from stock, A couple of weeks later Kelvin had found us the perfect car... Now really losing patience my wife and I visit dealership again the following day and ask for vehicle specification and a PCP Quote. 3 days pass nothing from Motorpoint!!"
• "Peterborough teams were vile in store because I brought the car back."
• "Purchasing the car was amazing, Nathan was AMAZING. couldn't fault him at all. what i can fault is the condition of the car."
• "All in all an absolutely shambolic display of customer service and lack of honesty."
• "I wish i could give 0 star. Waste my time, my friends time, fuel cost….. i dont recommend anyone to deal with them."