Big Motoring World Peterborough - Fengate | Car Sales | Used Cars Dealership Reviews Summary
Category: Used car dealer Peterborough
Address: Padholme Rd E, Peterborough, PE1 5XL, United Kingdom
Phone: +441634248638
Rating: 4.4
based on 263 reviews.
Showroom Experience
Pros:
"On arrival, we were visibly impressed with the clean and well stocked showroom."
"Jacob was absolutely amazing, brilliant balance with his approach, very easy to get on with."
"Wow, what an experience to purchase a new car for me, from the moment I phoned to reserve the Kuga Vignale."
Cons:
"Total disconnect between customer and service. We wanted to look at a model which was new to us but were questioned thoroughly before getting to view."
"Drove an hour to be told its 'appointment only' nothing stated on website."
Customer Service
Pros:
"Louis covered all aspects of the vehicle of our choice and after a test drive, we were satisfied with our decision."
"Nathalie through the entire purchase. She was fast to answer all my questions and helped out as much as she could."
"Cameron however was an absolute gentleman throughout and we had a good experience with him."
Cons:
"After a terrible salesman experience at a different branch, Louie & Natalia were great!"
"If you are a sheep waiting to be led to the slaughter of a high pressure sale, this is the place for you."
"Selling team very pushy. Few cars inside building looks fine and clean, cars outside not so good."
Car Condition and Readiness
Pros:
"I can say without doubt that the car was clean inside and outside."
"The cars they sell are great. But the people here act like the typical sleazy used car salespeople."
Cons:
"We turned up, and the car was back on the forecourt, not valeted or buffed."
"However, this was pretty significant, and they were not willing to help us with this either fixing it or helping with the financial side."
"However, on the second attempt after much complaining Monica and Paul in Fengate got me booked in and looked after me very well."
Financial Aspects and Policies
Pros:
"Miranda was our salesperson and guided us through the process - she was absolutely fantastic and not at all pushy."
Cons:
"We didn’t buy a car in the end because we couldn’t get to the right numbers due to the non-negotiable £300 admin fee + external finance fee of £350."
"Avoid at all costs. We arrived at the dealership with an appointment for a car that we put a deposit down on only to be told that the car was not available due to a fault on the car."
"Classic example of a big company that doesn't care about cars or customers, they couldn't be more useless even if they tried."