Address: Boongate, Peterborough, PE1 5PE, United Kingdom
Phone: +441733698150
Rating: 4.4
based on 519 reviews.
Customer Service
Pros:
"Absolutely fantastic service from start to finish."
"Amaan has been providing us with all the necessary information to make the process as smooth as possible."
"Ria was so helpful and did well to put up with my constant phone calls!"
"Travelled down from Scotland for a car and must say it was first class service!"
"Fantastic customer service and delivery time."
"Jamie has made our experience of buying a car very enjoyable."
"The staff are friendly and helpful."
Cons:
"The whole process was excruciatingly long winded."
"Got a problem with car, every day for 5 days I called the store and every day they said they would call back. But nothing."
"Communication since purchasing the car has been absolutely shocking."
"Myself and my dad were made out to be the issue by Matthew Holden, as he wouldn't accept any responsibility for what had happened."
"The manager Mr. Matthew Holden treated me like a nuisance throughout this and constantly ignored my calls and emails."
"Dishonest and I would not advise anyone to deal with this company."
"Called up to complain got passed to loads of different people."
Vehicle Quality
Pros:
"The car was then delivered to us in 2 days and the car is great."
"The car came in perfect condition and is a joy to drive."
"James went the extra mile during the whole process and I couldn’t be happier with my car and the service he provided."
"The car is great, other than a squeaky brake which is going to get sorted at their local garage to their cost."
"We have experienced no quibbles when calling on the warranty and nothing has been too much trouble."
"I got the car delivered to me in record time and he even celebrated with me sounding equally as enthusiastic as I was."
"The customer service was excellent and they provided a video overview of what was checked and gave advice on what I might want to pay attention to with my car."
Cons:
"After a few days of owning the car engine management light popped on steering wheel controls don’t work also air bag light is now on."
"The valet broke the rear passenger air vent and the leather seat in rear is torn."
"I test drive the car it seems OK, so I fill the paperwork, get the keys and drive it to London. I then discover that the car shudders and shakes when stationary and taking off (its an auto)."
"The most expensive car I have ever purchased has turned into the worst. Buyer beware!"
"They delivered the car with less than 0 miles of petrol in it making it impossible for me to even drive and fill up."
"When car was delivered I was shocked to see the mileage was 1.8 times what was advertised."
"Had other issues (missing parts from boot) and was promised a new invoice with correct mileage... there are still outstanding issues which haven't been resolved."
Purchase & Delivery Process
Pros:
"Surprisingly easy experience to shop online."
"Everything went really smoothly from viewing the car to collecting it."
"Overall, great experience."
"Buying the car was quick and simple."
"Once you step in to the store you feel so relaxed and at home and know there are people there who genuinely want to help you."
"I saw a car I really loved online last Wednesday and by the following Monday it was parked outside my home!!"
"First time I bought a car over a Microsoft Teams video call but Tom was great and made everything easy."
Cons:
"Unfortunately, due to no fault of Jamaal's I had to pull out of the purchase."
"It hasn't been the best experience. Yes I know its a second hand car, but don't say you can do things when you can't."
"I have been thoroughly messed around over the delivery of my car."
"We would have totally understood had it been explained from the start that holding the car was not an option, but the way we have been misled and then ignored has been a very unpleasant experience."
"Tried to sell my car via their online valuation process... but when I went to the dealership, I was offered a much lower price."
"Delivery was said to be done between 7-10 days, however, on the 12th day I had to go in to pick it up due to their ongoing issues with logistics and delivery."
"Was not formally advised when the car was been delivered until the day it was been delivered."