"What can I say. Patrick and his mechanics Bob and Ceasar have been fantastic."
"Review for one of the Sales people; Prince. He was fab to deal with, bought online but he talked about and sent video about the car."
"I highly recommend the fort used car centre, truthfully I cant recommend them enough, lovely helpful approachable staff, they go above and beyond to make sure everything is right."
"The level of service I received is exceptional from Katie and Ian."
"Narayan at Fort used car centre was so helpful."
"Cannot recommend Prince enough. Really easy to talk to and will go above and beyond to ensure you're a happy customer."
"Great communication with Andrea, she answered questions and calls promptly and professionally."
Cons:
"Friendly service until you decide you don't want to purchase from them."
"What a horrific experience, all the staff were impolite, unphased & unsympathetic with the horrible situation they left me in."
"Fort have had the car back for nearly 3 weeks and refuse to answer any questions in writing to what has happened to my car."
"The salesman that helped me has done his best to help but his superiors apparently don’t feel that after sales service is important."
"They have 5 years 0% interest free displayed that is not true it is a scam."
"If you post a negative review we’ll sue you for slander."
"Every time I called (over 20 times now) I have been fobbed off by either a sales man or receptionist and told to email the managing director who is hardly ever at the site and would not arrange a meeting or speak on the phone."
Vehicle Quality
Pros:
"Bought a lovely 1 series from Fort Cars."
"Massive job with the engine coming out to replace the timing chain. A fantastic job well done."
"I collected it today and it's great. I part exchanged my car with no fuss and the whole transaction was carried out in a most congenial manner."
"We have found the vehicle is much more sophisticated than we realised."
"I'd recommend the fort used cars and will definitely use again."
"The car is fantastic extremely happy with it."
"I would buy a car again from the firm."
Cons:
"Car sold to me was faulty."
"Now, after 4 months, my car is rusting."
"Sold me a faulty car and then wouldn’t fix it or take it back although it was under warranty."
"By far the worse vehicle and garage I have ever dealt with."
"The company seem very proud of the 122 point check however these checks didn't seem to pick up on a gearbox and clutch that was about to fail."
"Sold me a car that shouldn’t of passed the MOT. Two days after owning the vehicle it broken down."
"The car had an oil leak they have tried to rectify twice within 4 weeks of purchase."
After Sales Support
Pros:
"Patrick then offered to find me a garage to do the repairs and assured me that the AA inspection pre-sale would have caught the issues."
"I can't thank fort used cars enough for doing a grand job my car Renault Scenic was not ready it had to go back to Renault for some work on it so they gave me a lovely car while I was waiting."
"Jason could not be more helpful, and instructed all works to be done and paid for by Fort Used Car Centre."
"Really nice people - clean neat waiting area COVID ready they even take your temperature on arrival - excellent value - even a coffee while waiting!"
"Great customer Service absolutely amazing from start to finish, I would recommend this garage to anyone and to all my friends and family."
"Prince and Patrick are really great and dealing with them was a lovely experience."
"The manager Pat and Sam were both really helpful with the process and made it nice and easy."
Cons:
"I felt so stressed and let down, especially being a single mother and a teacher working full time who relies on a car for everything."
"I wouldn't by another car from here under any circumstance."
"Car ran out of oil and water and tried to reject sighting engine issues which they refused take back."
"I have warranty yet still took ages for them to fix the problem."
"Every time I called asking for update the story of the car been different."
"Please read this before using Fort Used Auto, I recently bought 2 vehicles from Fort Auto who are not local to me as no local garages had what I wanted..... AVOID!"
"From experience I would say Fort Used Car Centre should be avoided at all costs."