Address: Whittleford Rd, Nuneaton, CV10 9JD, United Kingdom
Phone: +442476386327
Rating: 4.1
based on 172 reviews.
Vehicle Condition
Pros:
"Its a beautiful C class 250CDi 61 plate."
"The car completely lived up to my expectations and its condition and driving experience certainly belies its age."
"The car was prepared to a very high standard and to be fair it looked like a new vehicle."
"Pictures and car description were accurate, only some minor cosmetics you can understand as it is not a brand new car."
"The car sold to me (2010 CDI220) is in immaculate condition."
"I love my car and it was prepared to a really high standard."
"The car was extremely well prepared and presented at time of sale."
Cons:
"First one we looked at didn’t have a drivers seat."
"A few issues with the car that were not highlighted on sale as the mot certificate was not present."
"On collection the car had a number of scratches and was filthy inside."
"The vehicle had a fresh 12 months mot the rear tyres were cracked and deemed unsafe by our local garage so replaced at a cost of £200."
"I gave the car a more thorough once over when I returned home and noticed a split on the inner tyre wall."
"The front lower arms were noted as having play in them but not excessive, however 4 weeks later again had to replace these as the tyres started to wear unevenly so another cost of £200."
"Purchased a car in March 2023. The sale process was fine but the car was missing a parcel shelf."
Customer Service
Pros:
"Their cars are prepared to an 'Extremely High Standard' I personally feel better than Mercedes Main Dealer themselves."
"Can’t recommend them highly enough. Thankyou guys. I shall be back when ready to upgrade!"
"The servis was excellent. Staff was very polite and very helpful."
"Excellent customer service. I've never experienced a company that responds to emails so quickly."
"I can honestly say I’ve never had customer service as good as this when I’ve bought any car."
"Excellent from start to finish, would recommend to anyone looking for a decent, honest, straight forward buying experience without any pushy or artificial salesman."
"Such a professional company to deal with. No hidden agendas. Have and will continue to recommend Mercland."
Cons:
"All the cars have problems and read the reviews and see how they even reply to people who give them bad reviews."
"Shocking to go through the experience we did. Would not advise anyone to part with your money here... Please don't be fooled by their customer friendly website because it isn't."
"They gazumped their own customer to sell a car to us despite already having a finance application pending approval and also took a £500 deposit from us to buy the same car."
"I wanted to buy one, just before I paid the deposit for my peace of mind I attempted to do a HPI check with the AA, requested V5C serial number to complete check, company refused to give it."
"Jhanki who thinks she is right in everything is nothing but a argumentative ignorant individual who has no value of customers."
"The only very minor criticism is that they could be better at getting back to you."
"Called and spoke to one of the female managers/owners to see how they can assist. She literally shouted at me over the phone, was extremely rude and useless."
After Sales Support
Pros:
"Very please to have 6 month full warranty, 12 month MOT and service on collection."
"Developed a small fault 3 months down the line with the fuel filler cap not opening, contacted Mercland who told me to get a price, they agreed work and had a local garage carry out the work."
"The after service of this independent garage is phenomenal and can only thank Janki and the team."
"They were very helpful and accommodating in making sure a courtesy car was available for me for as long as they had my car."
"The car has been fantastic, apart from two little issues which were sorted straight away under warranty."
"Had an intermittent problem with a car I purchased from mercland but I have never had such good service and expertise in finding and rectifying the fault."
"True to their word the work was carried out at a local Mercedes specialist to me & Mercland paid the bill."
Cons:
"Had an engine problem day after purchasing a car in august 2022. Now excuses are being made for not fixing the issue."
"Shame on you to treat your customers this way, you’re a disgrace."
"Bought a car 8 months ago was told the car was serviced and ready to go. 2 months later service light is on and had to pay over 200 pound to have it serviced again."
"AVOID AT ALL COSTS!!!"
"We bought a car, few days later it broke down."
"Cars have numerous lights on the dash and sales advisor said 'car is not ready will be prepared and delivered in 10 days'."
"Took it back to sort the problem out and was told we need to pay over 100 pound bill as the car was no longer under warrantee!!"