Address: Pound Avenue, Old Town, Stevenage SG1 3JB, United Kingdom
Phone: +441438365500
Rating: 4.4
based on 117 reviews.
Customer Service
Pros:
"Superb, friendly and courteous service."
"Terry made the whole process very straightforward and hassle free, he is also a top bloke and extremely funny and it was a pleasure meeting him."
"Absolutely top class service. 10/10"
"Excellent service, Terry was extremely helpful and it was a pleasure doing business."
"The sales team were very helpful & explained everything in great detail."
"Terry was very helpful throughout the whole process from putting down the deposit to viewing and taking the car home a week later."
"Great service from Mike who explained everything to me and made the who process very straight forward."
Cons:
"Such a shameful on you team. I’m really disappointed with your service."
"Have given 1 star because I have spoken to this garage twice now on the phone and both times there phone manner has been rude."
"Got a call from Marco. Rude, arrogant and dismissive of the issue."
"Zero courtesy from Jason unfortunately."
"Customer service is bad and if the prices are none-negotiable then say so on the web site before people waste time and effort visiting the garage."
"I was told at the door that if I didn't agree to buy at the price advertised then no test drive."
Car Quality
Pros:
"However, really impressed with the Gold GTD, 5 years old but the car looks completely brand new!"
"The car was in immaculate condition and was very well presented."
"Vehicle preparation was 1st class showroom condition."
"An immaculate car at a great price, and so far so good."
"Bought a used car from here this week in very good condition at a good price."
"The car was spotless and very well presented, will be returning to pound avenue cars in the future for another upgrade... Very Happy"
Cons:
"Bought a Mercedes Benz c250 and I must say, the dealer who helped me through the process was very good, goes by the name Terry. Great job mate. However i had a problem with the breaks as i was hearing squeaking noises constantly."
"2 Dents on the body work when the car was picked up."
"When the car was delivered it came up with a break pad warning but they came picked the car back up, took it away sorted the issue and re delivered the car."
After-Sales Support
Pros:
"The after care has been exemplary and Damien has kept in touch to make sure everything has been ok thus far."
"Daughters car had an issue a few weeks after purchasing from the garage. Took car back and it was fixed in a few days under its warranty."
"Very honest dealer and they always keep up to their promises."
"Also reassured that if there are any issues (I’m sure there won’t be) that Terry is always on the other end of the phone to help."
"This couldn't have been dealt with better in my opinion and even after the hiccups I wouldn't hesitate to look for another vehicle from this establishment."
"No rattling or engine check light anymore! They also fixed a loose tray or something hanging off under the engine free of charge."
Cons:
"Two weeks now and still no call. Clearing the faults on computer does not rectify fault so we now have to go direct to vauxhall."
"They recovered to car and sent it for repair, she received it back and yet again broke down."
"Had issues with my car since the day I bought it(3 months ago) went back for them to have a look at it, I was told they would look into it and then contact me when they know, never heard back from them!"
"When we apt for any of the car part there is a warranty. But this garage does not provide any of these and need to pay on top of this more amount."
Professionalism
Pros:
"I would highly recommend them to anyone looking for a new car or just repairs."
"I can recommend this garage for anyone looking to buy."
"I highly recommend Pound Avenue to any one looking for a quality used car."
"I would recommend this car dealership without hesitation."
"I have been using their services for many years and have recommended them to many satisfied customers."
Cons:
"Marco parks customer cars in side streets and leaves them unlocked."
"Remember your insurance won't cover an insecure vehicle!"
"Found it in a side street out of sight of garage. It was UNLOCKED and worse, the boot not only unlocked but open."
Customer Experience
Pros:
"Having never had a positive car buying experience (perhaps being a female car buyer rings 'rip her off' alarm bells elsewhere) I wasn't expecting much, however I had used the MOT garage before and found them so helpful that I had a bit of faith."
"The Ultimate Driving Machine sold by the Ultimate Car Dealer."
"I love my new car! Thank you Terry and Pound Avenue Car Sales!!"
"Extremely happy with my recent purchase of a Ford Fiesta, excellent condition and a fantastic customer service experience!"
"Big thank you to Terry @ Pound Avenue, one very happy lady with her new Renault Clio, car has been very well looked after and prepared to top standard- will definitely be coming back and would recommend to anybody looking for a used low mileage car *****"
"Terry was fantastic! He was warm and welcoming, we never felt like we were taking too much of his time and no pressure at all to buy."
"I will 1000% be back in the future to deal with him again"
Cons:
"So people of Stevenage if you want your prized possession used by all and sundry to potentially rest, eat, sleep in then leave it in the safe hands of Marco at Pound Avenue Garage."
"Work was done to satisfaction but they failed to take care of my car."