"Their customer service was amazing. I was really nervous about getting my first car but they helped make the process simple and easy."
"Incredible service, friendly, helpful and go above and beyond for the customer!"
"The staff here really put in the effort to ensure everything went smoothly, which really made the whole experience feel reassuring."
"Honestly the best people to have encountered and more than happy with this dealership."
"BCM and its staff were really informative and helpful."
"Excellent service from Connor. Couldn't do enough for us."
"Great service. Very friendly and helpful. Nick was very approachable and couldn't do enough to help."
Cons:
"There was no communication from them afterwards, emails were ignored for days, and collection did not happen as scheduled, with practically no explanation or response."
"Avoid! These have 3 sites in Leicester so be careful."
"Quick to take your money but they misrepresent what they are selling in their adverts."
"They are untrustworthy based on my experience."
"Absolutely disgraceful place. AVOID AT ALL COSTS."
"They are rude. They do not provide a professional service. They do yell at the people."
"Really poor service, avoid unless you have plenty of free time to chase them to fix issues!"
Car Quality
Pros:
"Driving wise the car does drive perfect."
"The car is immaculate and drives spot on."
"The car I bought was pretty much the cheapest of it's kind anywhere on the net and was in excellent condition throughout."
"Bought a Mini Cooper diesel here today. Great price. No pressure to buy. Minor issues sorted very quickly. The car drives perfectly and averaged 71mpg over the 95 miles home."
"Everything with the car was sorted it was clean and tidy no damage what so ever."
"Love my new car!"
"Car was cleaned and maintained perfectly and they made sure everything was completed with thoroughness."
Cons:
"Front bumper was damaged and repainted (repainted from someone who never painted before), no HPI information."
"I bought this car from them, and when engine got hot the car was juddering very heavy when accelerating."
"Took my car back home eventually and it began to overheat."
"Lie about the condition of the car, reset fault codes and list them for overpriced amounts."
"The car was with worn braking discs, pads and tyres, not to mention that tyres was different form each other."
"The car I bought didn't match all the criteria I wanted, and even failed the MOT after a couple of months, so I had to repair it again."
"Sell me the car 12000£ and car have millions problem."
After-Sales Support
Pros:
"We were kept informed of the progress. 1 week later, the car was delivered to our home 50 mins away."
"Went to pick up my car yesterday and they couldn't have been more helpful."
"A 5 star rating for this team isn't enough!! They went above and beyond to get me my new car extra quick."
"I had a courtesy car delivered and mine was taken back to be fixed, so no inconvenience to me."
"Was assured if I ever have any worries or concerns to contact."
"I had a really quick and efficient process with BCM while purchasing my new car."
"Staff were very honest about the car and I got the impression that they really cared that I was happy with the purchase!"
Cons:
"When I called after a month to check they’d ordered the part they told me they had no record of me bringing it in."
"Quick and easy, made the process feel a lot smoother as the finance company was having technical issues!"
"The 3 month warranty means nothing, the cars hardly has enough fuel in it to get you to a petrol station."
"Had issues with the car since we bought it, tried ringing and they just say they’ll ring back then never do."
"They then decided it was the fan and it would need replacing and fobbed me off saying it would take months for the part to arrive and I would just have to wait."
"They were late without any attempt by their side to contact me and inform me that they need more time."
"They threaten to keep your deposit if you do not want to proceed with the sale even when they fail to keep to their agreement."