Mr CarMax Ltd Harrow Reviews Summary

Customer Service

Pros:

• "I would heartily recommend this company to prospective customers."
• "I would highly recommend! 5* service as always."
• "Jay and his team are very efficient and trustworthy and Jay gave me great deal."
• "Very friendly, very knowledgeable, fair prices and always feel they are being honest with me."
• "They always take the time to explain everything to me beforehand and do a fantastic job."
• "The Customer service is fantastic. Very friendly, reliable, helpful and polite staff."
• "The staff are highly knowledgeable and completely transparent which is probably unique in the motor trade."

Cons:

• "The staff don't have a clue how to service a car - the check engine light was on and they told me after they 'diagnosed' it that it was the tyre pressure sensor."
• "One of the worst garages I have ever experienced in my time."
• "worst garage ever.. very rude young guy.. refused to do a small job."

Quality of Work

Pros:

• "Arranged fitting of a cat clamp on my Lexus - very neat job, fast and showed me the end result too whilst up on the lift."
• "Jay and his team done a very good jobs."
• "Mercedes C class 2015 service done in a professional manner with good customer care."
• "Jay honoured his price to fit, replace and did an excellent job. My car looks brand new."
• "Very reliable and good craftsmanship."
• "Used this garage and really happy with the work they done."
• "Carmax did an excellent and thorough job, very professional."

Cons:

• "However, after just two months, the car broke down."
• "How can this be secure? No plate I can cut that with plyers... This is not good work at all guys you need to do the job properly or give me my £250 back."

Security Systems

Pros:

• "They have the best security system for catalytic converters."
• "The cat clamp uses cable that is as thick as the most secure option of the trademark product."
• "Have had two thief's try to get the catalytic convertor and both failed thanks to the locks."
• "Mr Carmax fitted an excellent catalytic convertor security system today."
• "They fitted a catalytic converter cage and shield on my Lexus CT200H and did a great job."
• "it was amazing how thy secured the cat guard, these guards will not be as easy to remove as was the catalic converter."
• "Jay fitted a catalytic converter lock on our Auris after the cat converter was stolen. The lock seems to me to be much more secure than what is offered by Toyota for the same price."

Cons:

• "This place runs on the 80s principles of defrauding customers and operate with dishonesty and extortion."

Value for Money

Pros:

• "Jay and the team fitted a cable-cage and metal cover to my CT200h with a 6 month warranty for £250!"
• "Took my Range Rover to these guys for a service and they quoted me a considerably cheaper figure than the main dealers and my usual garage."
• "The car is in good condition with full service history. The price is very reasonable."
• "Jay was honest, speedy, accurate, & affordable."
• "Sorting out my car within a couple hours, for a very reasonable price, highly recommended."
• "The price Jay quoted for replacement catalytic was very reasonable and affordable price."
• "Really cheap but top quality work."

Cons:

• "Even if it had to go through changing the part, I found the part going for £350, not the £1000 he said that it would cost."