Trade Centre UK Reviews Summary

Sales Team Interaction

Pros:

• "Car sales man called Tony helped us all the way through, very helpful and knowledgeable!"
• "Husnain and the team were brilliant from start to finish of my appointment."
• "Nathan and Tony were both amazing help !! Nathan answered any questions I had and made me feel so welcomed."
• "We had Tony who greeted us at the doors, he Made us welcome, took us around the showroom, knew a lot about cars."
• "George provided excellent service and helped us to find our perfect car."
• "Shauna the only female sales advisor, she was amazing!"
• "Amrit (sales assistant), Maj (sales manager), waj (finance manager) were amazing and went through everything."
• "Great service from Nathan, very friendly and helpful. Not pushy but showed me the options."

Cons:

• "The salesperson I dealt with didn't seem serious about selling us a car after hearing our price range."
• "My daughter purchased a car off the Small Heath branch four weeks ago, on day of collection she was so happy, the man in collections said that on final service checks the mechanic had noticed a fault."
• "We visited the Small Health centre yesterday and Aqeeb was very helpful. He tried hard to find us a car that would suit our needs."
• "The experience with the Finance Team was disappointing though."
• "I had such a fantastic experience with Aqeeb! He went above and beyond to help me find my dream car."
• "I have phoned exactly 67 times to get through to customer service."
• "My recent experience with The Trade Centre UK has been a nightmare. From start to finish, the entire process has been filled with deception, broken promises, and frustrating delays."
• "Warm welcome on arrival and helped by Shauna & Idris."

Vehicle Quality and Selection

Pros:

• "A well maintained large showroom with a vast variety of car options."
• "Excellent choice of cars. We were looked after by Shauna, who identified a good range of cars."
• "Great variety of cars on offer and the nicest staff, great customer service."
• "Had my first showroom experience today with the help of Tony, he was extremely helpful."
• "Amazing day, walked in today and the service we received from Shauna and Idris was brilliant."
• "Staff were amazing at helping me find a car that fit within some quite specific perimeters."
• "Came in to look at possibly swapping my car for a smaller model, I was guided through the whole process by Shauna."
• "Great experience, left with a well nice car, everyone was super helpful."

Cons:

• "Very courteous, but they sold me a faulty vehicle for an inflated price and wouldn’t take it back or let me swap it."
• "AVOID!!! These guys are scamming people I bought a VW Tiguan 2015 from them and after a month I went for service and they told me the spring is broken."
• "Wouldn't recommend While the sale was great around 3 weeks ago. The after care has been awful."
• "6 hrs then back for another 2 then car back 3 days later for break fault wing mirror not functioning and boot shelf broken."
• "Avoid at all costs! Everyone is a manager and no one knows how to manage. Sold a car that developed a fault after 4 days of having it."
• "Do not buy from trade centre small heath avoid, my daughter bought a car from there against my advice now she has issues with the car."
• "Would give 0 stars is I could, sold a car that has in fact been checked by a mechanic now who has said the car should not of need sold in that state."
• "The actual prices in the showroom are quite different to the clickbait website prices. No option to find out the availability online or through phone."

Customer Service and Support

Pros:

• "Thank you also to the team behind the scenes - Mohammed & Sheikh who were just as supportive, sympathetic to our story."
• "I came into tradecentre today & I was greeted with the biggest smile by Shauna, she was very helpful."
• "Numan gave great customer service and the info was well explained."
• "We came here to buy my first car. We were met with so much support from the staff."
• "Aatif Hussain at Coventry Road Birmingham has provided us a 7 Star service. He is so professional and made a good deal with me."
• "We came into the Trade Centre UK B'ham south branch was greeted by Muzz he was open honest & very helpful."
• "Really good customer service from Ali. Ali has been very helpful with any issues that I've had with any concerns on my car."
• "Thank you very much to Sufyan who took the time and patience to show us around the whole showroom before we selected not one but two cars."

Cons:

• "AFTER-SALES CUSTOMER SERVICE IS ABYSMAL-SERIOUSLY THINK TWICE BEFORE PURCHASING A CAR FROM TRADE CENTRE SMALL HEATH."
• "Absolute joke of a place put a deposit down on a vehicle which we couldn't end up having so they said they will refund the deposit in 3-5 working days... 2 weeks later still waiting."
• "Terrible experience customer service from maj the manger was a joke. Put finance through without my permission on a car that I’ve never looked at."
• "Awful service from branch after starting sale, quick enough to take money and know the outcome of finance but doesn’t really tell you truth."
• "NEVER BUY FROM THEM. AT THE TIME OF SELLING EVERYONE IS AVAILABLE MANAGER INCHARGE ALL."
• "I recently purchased a car from the Birmingham trade centre branch. I specifically said I did not want their life time warranty, however they signed me up to it."
• "Picked the car up and just got out of their car park and run out of petrol."
• "Today around 3:30pm I visited this car trade Center. I was greeted by a sales man at the entrance who try to sell and explain me how it work to buy a car."