My Next Car Reviews Summary

Customer Service

Pros:

• "These guys provide an outstanding service. Customer satisfaction is genuinely their first priority."
• "The team are honest and very helpful."
• "The whole team at My Next Car could not have been more helpful."
• "The team were very helpful and professional."
• "The staff are very knowledgeable providing me answers to all the queries I had with the vehicle."
• "Very happy with the service provided by this dealership."
• "All staff is very friendly and knowledgeable."

Cons:

• "WOULD NEVER RECOMMEND THIS PLACE TO ANYONE AND FOR EVERYONE TO STAY AWAY."
• "They where very pushy when you arrive and will not leave you to look at the car."
• "The only reason this has 1 start is because you can't give it no stars."
• "I also sadly had to sell the car and lost over £5000 as the car had too many faults."
• "Then the engine management light came on two weeks ago."
• "The car had work done by a 'mechanic' as soon as I got home the vehicle had no reverse lights, camera or sensors working."
• "However, after delivery, I noticed major issues with the car."

Quality of Cars

Pros:

• "Buying my Aston Martin from My Next Car was first class!"
• "The car was delivered to Liverpool docks by Jamie at 07.00 in great condition."
• "I really am so happy with the Volvo XC90 I bought from them, lovely clean car, with low mileage."
• "The car was priced very competitively, had fully stamped main dealer service history and a long MoT, so we did the deal."
• "Bought a BMW 1 series from my next car which is brilliant."
• "The car was delivered and I wasn’t disappointed, exactly as described."
• "The Aston Martin I purchased from My Next Car is without fault."

Cons:

• "Firstly the radio whilst it had great reception on my driveway, the moment it moved it lost its signal."
• "The tyres were worn."
• "Within a week I found that the car keep loosing coolant."
• "Unfortunately within days a few faults showed themselves, upon inspection at a main dealer several faults were found."
• "Wing mirror had scuffs when I viewed it."
• "So whilst being happy with my new car a couple of faults were found that the garage couldn't really have been expected to pick up on."
• "1 month into driving said car, I was hit with a hefty repair bill which my warranty would not cover."

Customer Experience

Pros:

• "I would happily recommend them & hope to use them again in future."
• "Thank you everyone and a big thanks to Ash."
• "I would definitely come back to buy another from them, Thank you!"
• "Mal was amazing, nothing was ever too much trouble and he went above and beyond to meet my expectations."
• "He honestly is a lovely gentleman, who will go above and beyond for his customers."
• "I would definitely recommend prioritising in purchasing a car from this dealership!"
• "I would highly recommend Ash and his company mynextcar to anybody wishing to buy a new vehicle, you will not be disappointed."

Cons:

• "But I was promised a 6month warranty."
• "The warranty company in truth did not want to know despite me following their instructions to the letter."
• "I thought it was only fair as there was many issues with the vehicle... I should not have to repair a car that I have only just picked up that day."
• "Before i was shown around the car I was talked over all the document which became apparent the SATNAV was faulty."
• "When the issues were repeatedly advised by the cars computer system."
• "Three weeks into ownership my new car developed a fault that was going to be a significant expense to rectify and typically was not covered on the supplied warranty."
• "However, after delivery, I noticed major issues with the car."