Pizza Express Reviews Summary

Customer Service

Pros:

• "I had to give feedback as Lewis at pizza Express (stratford Westfield) customer service was phenomenal."
• "Fantastic service by Lewis, since the moment we walked in he sparked us with his friendly hospitable service."
• "Came here for lunch yesterday afternoon with my mum and my two children, the service was amazing Michela was an incredible waitress very attentive and caring and great with the children!"
• "All the staff was very nice, especially our waitress Sara who interacted and was very welcoming, patient and friendly to my 3 year old."
• "Thank you Lewis, we have enjoyed lunch and dinner at the Pizza Express in Westfields many times, but today was even more enjoyable."
• "The waitress was helpful, polite and friendly, really made a difference to our experience at Pizza Express!"
• "We were served by Lewis who was very welcoming and attentive from the beginning."

Cons:

• "Disastrous. Service was AWFUL. Sent food back twice they still couldn’t get it right."
• "Would never go back sadly... we enjoyed our food but when we came to pay the bill we were charged for two gin and tonics which we never ordered!"
• "There was a total lack of service and will definitely be hesitant to come back, which is a shame, as the food is good. A waste of an evening if I’m honest."
• "Bad experience for a children’s party, on a Saturday morning. The lack of customer service and entertainment for the child's party was disappointing."
• "Terrible service and wait for food. Missed start of film due to ridiculous delay to bring out food."
• "Worst experience. Empty restaurant hardly 5 tables were active compare to that many waiters were there on floor including manager."
• "Absolutely Rude waitress. Got annoyed as we didn’t leave a tip and followed us out of the restaurant."

Food Quality

Pros:

• "Food was delicious and hot."
• "When our starter came was perfect and the padana pizza was a little under cooked and soggy."
• "Pizza were extremely yummy!! I enjoyed my garlic prawn one and my husband had the spicy chicken one."
• "Pizzas and pastas cooked to perfection and absolutely delicious!"
• "Food was fantastic, drinks were special and atmosphere brilliant!!"
• "Food came out very quickly! And was tasty everything was perfect as always."
• "The food was delicious and he accommodated us when we required specific requirements."

Cons:

• "One dish had more rocket leaves than chicken."
• "Food wise: very small pizzas and yet expensive. £18 for an 8' pizza🤣🤣"
• "Horrible experience. Ordered pasta, took them 40 minutes and it came burnt."
• "Mine was lukewarm when it arrived."
• "The size of the chicken wings what a joke- more meat on my son's little finger.!!"
• "Secondly I was served calzone pizza with no cheese (just because it is vegetarian!) The dough was soggy and undercooked inside."
• "We have been here last week with my family. Terrible experience. We v been waiting for 3 pizza (2 big and 1 small for a kid) at least 50 mins."

Ambiance and Cleanliness

Pros:

• "It's very clean an the staff are on point too."
• "Clean and spacious environment."
• "Nice calm atmosphere, not too busy (Thursday night)."
• "Food was fantastic as well, and enjoyed the calm, organised atmosphere."
• "Very nice and warm place in Stratford."

Cons:

• "Only criticism is that there was no air con. It’s so hot!"
• "Place was quite noisy and echoey. Not helped by some very rowdy kids."
• "The pizza express in Westfield is a bit of an atmosphere vacuum."
• "Having climbed to the Seventh Circle of Hell in the Stratford Temple of Capitalism we sweltered in the unbearable heat and waited an hour for our food."
• "Food was very nice. Place was quite noisy and echoey."