Franco Manca Kilburn Reviews Summary

Customer Service

Pros:

• "Tatiana, you are awesome. Franco Manca and other restaurants, pay attention to her, she is really good."
• "The staff especially Rafaele was so attentive ensuring total customer satisfaction."
• "The staff were attentive and quick and really enthusiastic despite the whole Corona situation."
• "Very welcoming staff."
• "The employees of the place are friendly."
• "The staff are very friendly and efficient."
• "All the staff is really polite and confident especially Giovanni who's been our waiter."

Cons:

• "Not sure if this was a one off, and this person had a rough day but I know I won't be coming back as this waiter seemed very comfortable acting in such an embarrassing way."
• "About staff they are always very rude with everyone."
• "Absolutely Appalling delivery service."
• "The staff is not focus on the costumers at all."
• "Service was extremely slow admittedly somewhat busy but we had to remind the waitress of our drinks and starter."
• "The staff working at the Kilburn restaurant are lazy, self entitled and rude."
• "We were served by someone called jack who clearly had 0 communication skills and 0 tolerance for young children."

Food Quality

Pros:

• "The mozzarella was substituted for vegan cheese without fuss."
• "Amazing pizza, fresh raw ingredient, the Pizza was made with real love, Master chef."
• "Sourdough pizza really doesn't compare to any other."
• "The pizza is the real pizza, I felt like eating a pizza in Naples which is the place where the pizza was born."
• "Great pizza, freshly made dough, high quality fresh ingredients, and more than fair pricing."
• "Really good pizzas. We got the special and the meat (similar to pasted chorizo) pizza. It was spicy but really yum, perfect texture of pizza and good portion."
• "The sourdough crust is delicious and all the ingredients taste fresh."

Cons:

• "These pizza's taste rubbish and are 95% dough, 5% toppings."
• "Worst pizza I ever eaten. It was cold, it didn't have any filling."
• "The pizza dough undercooked and burnt."
• "How can you even sent a burnt pizza like that!?"
• "Pizza arrived cold and one broken."
• "The sourdough was lifeless, no chew, soggy and limp, Veg Special and Number 7 were covered in oil."
• "The pizza was less than satisfactory there was about 5 pieces of chorizo on it."

Delivery Service

Pros:

• "2 pizza online delivery was very quick, with order to delivery time under 15min, we were very impressed."
• "Ordered delivery from them, and got it express delivered so I know it arrived quickly after it was ready."

Cons:

• "Delivery driver 'Ali' ran across the road in front of me, pissed in the garden, then handed me the pizza box with his unwashed hands."
• "Deliveroo delivered pizza with a side of STDs."
• "Do not order through Uber eats!!! Not only was the pizza stone cold, but also had no cheese."
• "Ordered via a delivery service and when the pizza arrived it was cold, had the wrong toppings."
• "Please improve your quality, prices aren't cheap for cold, broken and 1h late pizzas."

Value for Money

Pros:

• "I never fail to be surprised by just how good value the place is."
• "Amazing value. You can pay a lot more for a 🍕 which is nowhere near as good."
• "The kids' menu is reasonably priced."
• "Good food for a good price."
• "Probably the best pizza in the Kilburn area - and the price, for what you get, is pretty unbeatable (£7.50 for a large size pizza)."

Cons:

• "Lol £4 for that tiny tiramisu, £1 a teaspoon."
• "The basic price of a pizza comes with optional additions. I have to report that the basic pizza requires these extras as it is so basic."

Restaurant Atmosphere

Pros:

• "It's a lovely spot away from the madness of Kilburn High Road!"
• "The kitchen takes centre stage here and it's fun for the kids to see the pizzas being cooked."
• "The restaurant has a great atmosphere with its large pizza oven displayed in the dining room."
• "Restaurant ambience matches the very different and brilliant type of pizza."
• "The atmosphere is great thanks to that and has this lovely Italian vibe."

Cons:

• "The tables appear to be quite closely placed together so you can kind of hear what the table next you is discussing."
• "They had this irritating alarm that constantly going off, and they never muted it."