Franco Manca East Dulwich Reviews Summary

Food Quality

Pros:

• "Franco Manca never disappoints with the food!"
• "Always great pizzas and nice attentive but laid back service."
• "The pizza are made with a wonderful sourdough base, from a 15th century starter apparently, and are cooked in a wood burning oven."
• "Brilliant value food, top rate toppings and dough."
• "The gluten free pizza's are amazing! Love the selection of toppings too."
• "Best pizza I’ve had in London - full stop!"
• "Nice tasty pizzas with perfect dough!"

Cons:

• "Ordered one pizza for delivery, crust was burnt, sauce was incredibly watery, the mozzarella barely melted and the whole thing was pretty cold."
• "I used to love franco manca, once apon a time... sadly their pizzas are uncooked, sparse terrible ingredients and the service is poor."
• "Visited the restaurant twice in the last couple of months. Both times dough has been old, so hasn't risen properly and crusts are thin, tough and chewy."
• "Tried again after bad experience in Stokie and confirming my dislike for the dough - too soft not crusty."
• "Horrible takeaway pizza, we received a couple of stone cold pizzas and they refused to send out more."
• "The pizzas were soggy on the bottom, something I only expect when delivered."
• "This was definitely the most poorly topped pizza I’ve ever had. Ever. They REALLY skimped on the ingredients."

Service

Pros:

• "Great service! Incredible value for money as well."
• "Service: 5/5 - nothing to complain about."
• "Nice and friendly staff. Quick service, nice environment and music."
• "The team went out and beyond to cater for us all!"
• "Can't thank the team enough from floor to kitchen!"
• "Our waitress Mia was very kind and I could not have asked for a better service on our holiday."
• "Raffaella is an excellent waitress - she was friendly and attentive."

Cons:

• "Always love the pizza, but service at this particular branch falls consistently below the mark."
• "Completely underwhelming experience on entering."
• "I saw a very unpleasant attitude, the owner treated poorly a courier who went to collect the food."
• "One of the worst customer service experiences I have ever received."
• "Terrible service. This is my first and last time I order from your company."
• "The service was very very poor and we had no one attending our table all different people and we had to keep asking for service."
• "Terrible experience waited 40 minutes for a takeaway pizza and saw the staff servicing deliveroo orders over families sat waiting for their sit in meal."

Value

Pros:

• "The best thing about Franco Manca is the price - you can buy a pizza here for around £5."
• "It's a great place for kids (got a kids pizza menu, pens and paper for drawing, and kids get complimentary soft drink and ice cream with their pizza ☺️)"
• "Value: 4.5/5 - really big and filling."
• "Friendly service, great prices."
• "2 people with 2 starters, 2 soft drinks, 2 pizzas and 2 deserts around £40."
• "Food is fresh and delicious, the organic wine great."
• "Great pizza at a great price."

Cons:

• "But, when getting it delivered 3 out of 3 times now I’ve had cold pizzas turn up."
• "Called ahead to pick up pizzas, told that our pizzas would be ready in 40 mins. We turned up after 35 mins and picked up 2 stone cold pizzas that had clearly been hanging around for ages."
• "Ordered twice from Deliveroo, both times the pizza came 1/3rd smaller than usual and lacking ingredients."
• "Ordered over deliveroo, one pizza missing, the other two completely cold."
• "But, when getting it delivered 3 out of 3 times now I’ve had cold pizzas turn up and I only love 3 minutes away."
• "We ordered some pizzas for take away and they were all very badly cooked. Burnt on base and uncooked on the top and very doughy."
• "WARNING TO ALL COELIACS!!!!! Ordered pizza delivery to home on a Friday night. One pizza arrived with incorrect toppings and other pizza which was supposed to be gluten free wasn’t."

Ambiance

Pros:

• "Has a homely feel to it I can imagine this is what a pizza parlor feels like in Italy!"
• "But what makes this place is the friendly staff, and the environment, which is relaxing and unpretentious."
• "It's a great place for kids (got a kids pizza menu, pens and paper for drawing, and kids get complimentary soft drink and ice cream with their pizza ☺️)"
• "The interior is deceptively spacious with wonderfully high ceilings making it a lovely space to spend time."
• "Delicious pizza! clean and neat."
• "The staff are passionate about and the food reflects this as well as the highly skilled chefs."
• "A very family friendly restaurant."

Cons:

• "No comments guys should visit and feel the ambiance and aroma."
• "Once home I opened the box and found the saddest pizza ever. Uncooked, very small, a hint of tomato just to say they put some on top."
• "Not for big boned people who have to move in a maze to get a table."
• "The place is narrow and so it can feel a little cramped."
• "Expect lots of students and families, tight seating space and ice cold dipping sauces."
• "There are much better independent options in the neighbourhood."
• "We quickly noticed the service was very disorganized."