Zzetta - Soul Fired Pizza Reviews Summary

Food Quality

Pros:

• "The meat in the lasagna was very tender."
• "The pizza dough was cooked perfectly & overall very delicious."
• "Pizzas were far larger than expected and not too densely topped with ingredients so the base wasn't soggy/undercooked."
• "The pizza was beautifully balanced, blending well together with no overpowering ingredients."
• "The Nutella pizza and the Mordella Pistachio pizza were able to switch the ham for chicken upon request."
• "The gluten-free crust is a thin crust and is easily my favorite crust now because it was versatile, delicious, well made."

Cons:

• "The toppings were low quality and probably gone off, we didn't finish one pizza as the taste was completely ruined."
• "Pizza dough was really nice however we ordered Diavola and the ingredients were a bit weird."
• "Arancini and wings - don’t bother."
• "Got a pizza to dine in - my tomato base was not well cooked."
• "The restaurant itself has never had an inviting or relaxed atmosphere."
• "The crust is chewy and too thick."
• "The portion of spaghetti carbonara was small and not enough as a main course."
• "The sauce tasted bad, it was sauce from the box."

Service and Staff

Pros:

• "Our server was very polite."
• "The staff I interacted with were wonderful, kind, and knowledgeable."
• "The staff are friendly and they have some nice cocktails too!"
• "ANSHIKA is so friendly and professional."
• "The customer service is ok."
• "The staff was attentive, friendly, and seemed genuinely happy to be there."

Cons:

• "When I called to complain about my order the restaurant hostess was very rude."
• "Service seemed a bit slow, but nothing to be bothered about."
• "The environment is not so nice in the dark, sometimes a lot of garbage on the street."
• "The tables were sticky, the menu didn't come off anymore, the seating isn't comfortable."
• "Poor customer service! I was just left waiting at the door."
• "Unfortunately my pizza had a hair on it, it can happen but shouldn't."
• "The waitresses seemed pretty lacking in experience and just looked lost a lot."

Ambiance and Atmosphere

Pros:

• "Lovely atmosphere and decoration, relaxed and clean vibe."
• "There is a stone fire oven in the open kitchen that adds to the wonderful ambiance."
• "This place is a hidden gem, the kind of place that you overlook and regret it later."
• "The restaurant was pretty quiet, which made me feel like a VIP."
• "The pizza here is absolutely amazing. We come here weekly for the Wednesday buffet and it’s an excellent range of pizza that is topped up frequently and is top quality."

Cons:

• "When we visited the atmosphere was very quiet, maybe even a bit bland."
• "The restaurant itself has never had an inviting or relaxed atmosphere."
• "The environment is not so nice in the dark, sometimes a lot of garbage on the street."
• "Unfortunately, as we were about to finish, a pipe burst above us and we had to scramble out of the way of the water."
• "The tables were sticky, the menu didn't come off anymore, the seating isn't comfortable."