Etna - Proudly Sicilian - Restaurant Reviews Summary

Service

Pros:

• "Service was good. Atmosphere was great."
• "The staff at this establishment are incredibly friendly and pay great attention to detail."
• "The waiter was very attentive, refilling our glasses."
• "Service very professional and welcoming."
• "Excellent customer service, we were served by a friendly welcoming waiter called Abdul."
• "The waiters were so attentive and friendly."

Cons:

• "The service was really slow."
• "Waiters loudly talking around our table in a different language and took a long time to serve us."
• "Absolutely horrible service! We were seated for 55mins before our food actually arrived!"
• "Was told by the waiter we couldn’t have a jug of water on our table."
• "The staff in this restaurant are extremely rude!!"
• "Waited 20mins for a drink then took order we ordered starters my husbands came but not mine."

Food Quality

Pros:

• "My pizza was absolutely gorgeous."
• "The authenticity of the cuisine truly shines through in every dish."
• "The food was outstanding."
• "Food was delicious very large portions."
• "The food was first class. We had sea bass which was gorgeous."
• "Delicious food and drinks and really wonderful service."

Cons:

• "Food was average."
• "The pizza was wet in the inner dough and when you cut it, it became a slush and a mess."
• "I had a prawn linguini and Mum had smoked salmon and avocado and prawn salad. Both where lovely and very well presented."
• "Food is authentically Italian. The staff know their stuff and treat you well."
• "Food was actually pretty good and one of the waiter was nice however the older guy with glasses felt a bit rude behaviour."
• "The food was nice enough but rather small portions for what you pay for it."

Atmosphere

Pros:

• "Atmosphere was great."
• "The atmosphere was welcoming."
• "Lovely vibe and interior setting."
• "Really nice atmosphere."
• "The restaurant interior was well decorated and the chairs were comfortable."
• "Enjoyed the atmosphere, music, service and excellent food this evening."

Cons:

• "Just not the same, no atmosphere. The love of studio gusto has disappeared."
• "The staff were nice but one of the waiters made me feel uncomfortable with his manner."
• "It was very busy with two large parties next to us."
• "Whilst eating the soup the waitress started clearing the condiments off other tables and placing them on the bar counter which was next to my face."
• "If waiting for someone who went to toilet for 2 mins is causing inconvenience for him then I’m never combing back or recommending it."
• "There were not many members of staff on hand to respond quickly to welcoming and serving."

Value for Money

Pros:

• "Prices were good too."
• "It was great value for money with a glass or two of wine as well."
• "I think their prices are in keeping with many other restaurants."
• "Great food and reasonable portions so left feeling very content."
• "We were given a table on a Sat without a reservation with no fuss."
• "Highly recommended."

Cons:

• "Little bit on the pricey side but it was a nice treat."
• "Very bad for 17 pounds will not return."
• "The portions are small and the price is about 50% higher than what would be expected."
• "We were charged additional £4.50 for bread that is normally offered complimentary."
• "Not recommended. You have been warned."
• "A very large party went their yesterday night, and that put the restaurant under pressure."