Burger King Reviews Summary

Service

Pros:

• "The lady behind the counter made my day, short dark skinned woman, she was amazing, always joking and smiling."
• "Very friendly service from Mohamed. He was professional and double checked my order."
• "Friendly staff."
• "Excellent service last night. Staff friendly and attentive."
• "Nice little restaurant, the queue goes down quickly and staff are friendly and welcoming."
• "Good staff, available seats, and quick service."
• "Your staff are lovely 5 stars for service and the gentlemen who cleared up our rubbish was really lovely such impeccable manners."

Cons:

• "Woefully disorganised and as a result, slow and upsetting."
• "Service is a bit slow."
• "The girl named Claudia unprofessional, rude..."
• "Our order comes up on the screen, and my wife goes to the counter, only for another member of staff (little miss attitude) to rudely tell my wife to 'go away, this isn't your order.'"
• "The staff weren't particularly friendly, and didn't accept a voucher code that I had brought along."
• "Manager has zero customer resolution skill."
• "Absolutely appalling. Waited ages to get served whilst a woman server was doing very little."

Cleanliness

Pros:

• "Really convenient location, clean place which shows staff and management attention to detail and care."
• "Everything was clean and appreciated the quick, painless visit."
• "The place was really clean and looks well maintained."
• "The food is on point and the area are kept clean."
• "Reasonably clean interior."

Cons:

• "Place felt a little dirty and dated."
• "The toilets.. well they are just revolting, I was scared about peeing there."
• "The tables where all dirty."
• "This place needs urgent management replacement. Horrible place, everything is dirty, inside looks like a highway diner from Virginia."
• "The place is badly in need of refurbishment and was quite grubby around floors and doors etc."
• "Floor filthy, 3 members of staff behind the till chatting while customers waited."
• "It's always been a little bit shabby, the tables not quite clean, everything a little run down."

Food Quality

Pros:

• "I must say I was impressed with my cheeseburger: the pickles were nice and crunchy, not too much cheese and a delicious smoky (not too fine/not too coarse) meat patty."
• "The Vegan and Plantbased Burgers are one of the best!"
• "Unlike McDonald's the food was hot! Certainly worth leaving the station, and crossing the road for."
• "Food was really nice, whopper bacon xl, chips and drink."
• "The food itself is better than you get in similar places, for example Mcdonalds."
• "The food is always hot and tastes good."
• "Burgers at Burger king is really delicious."

Cons:

• "Staff OK but fries are overcooked and greasy. Latte coffee was barely warm."
• "Veggie whopper tasted horrible, vegan chicken tasted much better."
• "Not the usual flame grilled taste."
• "The food was cold and old."
• "Food was just 'OK' but this Burger King location was playing very loud foreign Arabic or Indian music on for the entire time."
• "Burger bread was stale though and chips weren't the best, had better at other branches."
• "Both burgers were raw and still pink in the middle, and the chips were stone cold."

Facilities

Pros:

• "Always a reliable burger. And their app gives you vouchers so get it, sign up and click the vouchers button at the bottom."
• "They do have a toilet as well."
• "Decent price using the app vouchers."

Cons:

• "I asked for a Kids Jr cheeseburger meal but I didn't get the toy that was integral to the kids Jr cheeseburger meal."
• "Can't use burger king apps or discount codes on app but I'm sure foods nice just shame they don't say online as wasted a bit of time."
• "Toilets were closed which in central London is a bit wrong."
• "The greedy franchise owner decided not to honour the Burger King rewards at this branch."
• "They don't accept mobile orders or any promotional vouchers at this location."
• "Wasn't allowed to use the toilet as was locked."
• "To start with they don't do trays and only serve in paper bags adding to waste."

Price and Value

Pros:

• "The price of my meal was clearly stated on the board. It was also clear that the price included a choice of fries or onion rings but the cost was 60p more than advertised."
• "Had a double melt classic which also comes with fries for £2.99 GREAT VALUE."
• "Thank you for all of the hard working BK employees in London who actually care about providing good food, service at a reasonable price."

Cons:

• "Everything is more expensive then in other BK as they using fact that there is so many tourists."
• "Very slow and very expensive - cost almost £16 for 2 meals."
• "It costs so much and the meals are smaller than what you'll get from Japan!"
• "Tried Crispy Chicken Burgers, didn't find them upto the mark. Don't find it value for money when they priced it at £5+ for each Burger."
• "Burger king make great burger but they lack seasoning like Macdonald's and also they are over priced."