Arbury SEAT Reviews Summary

Customer Service

Pros:

• "Anzeela Elyas was amazing and really put out all the stops for me and my father as we negotiated for my new vehicle."
• "Went into the Stourbridge branch on Sunday and was with Bailey and he was fantastic."
• "Neil was my dealer and was very impressed with his service and was given full knowledge of the cars and the dealers services."
• "Connor and the team delivered exceptional customers service."
• "Fabulous experience of buying a SEAT ARTECA through motability scheme. Sales manager, Connor, was so friendly."
• "Great service, Luke answered all my questions."
• "Fantastic customer service, Connor was very helpful and easy to communicate with in the process of purchasing my car."
• "Great service at Arbury Seat Stourbridge, We are absolutely thrilled with the Mokka we purchased."

Cons:

• "Very disappointed with the service department at Seat Arbury Stourbridge."
• "My first time using this dealership for a service... Overall very unprofessional and bad customer service."
• "Customer service?? My 22 plate Ateca has been in now 2 times for the same thing issue still unresolved."
• "If you need parts do not call this dealership. Unhelpful and unprofessional dealers."
• "Zero interest in helping locate the car and spec I wanted."
• "Poor accessibility unable to find entrance off main road, poor if any customer parking spaces got blocked in."
• "Disgusted at the lack of response to my endless phone calls."
• "Just trying to get my 6 week old car in for a fix on a recurring fault. One star is too much."

Vehicle Quality and Condition

Pros:

• "Recently purchase a Mercedes A class from this dealership. Would highly recommend as the customer service from start to finish was unbelievable."
• "Purchased a second hand Seat Ibiza from Arbury and it’s the best condition I’ve seen a second hand car in. Practically new and very well kept."
• "We bought an approved used SEAT Arona earlier this year... the initial sales service was really good."
• "Picked up our new seat arona yesterday and have to say our experience from start to finish with Connor and Neil has been excellent."
• "I recently bought a Ibiza from this branch and had a fantastic experience."
• "I have just taken delivery of my Seat Ibiza FR and what a pleasurable experience it has been."
• "We bought a car off them the only dealership that let us borrow a tape measure which is just a little thing but it matters."
• "Picked up my Arona FR this weekend, the whole experience was really good, I'm so pleased with my new car."

Cons:

• "The vehicle failing an MOT emission test spectacularly."
• "After weeks of frustrating calls and emails we took our car to an independent garage to found that Seat Arbury Stourbridge had changed the wrong lambda sensor."
• "Later checked hire car which was covered in mud on the inside and had not been cleaned!!"
• "Was promised a car pre purchased would be valleted inside as was quite dirty - cleaned quickly on day of pick up."
• "I noticed some damage on the left side wing, I pointed this out to the service manager who said that it was already done."
• "Took my car in today for an mot, when I went to collect it I noticed some damage on the left side wing."
• "Just trying to get my 6 week old car in for a fix on a recurring fault."
• "The car also comes with a 6 month warranty, was serviced & had a new tire, brake discs& pads as well as its MOT."