"Salesman had excellent positive attitude without appearing pushy."
"Excellent experience all round with Heritage Seat, Mark Pursall and colleagues. Kept me informed, organised test drives, but didn't get pushy at all."
"Once I brought my car in, Lauren was really helpful, including dealing with a 3rd party warranty provider for payment."
"Throughout the process my salesman Hamza gave me excellent customer service."
"It's a pleasure to deal with Jayne, Abbey and everyone at Blade skoda."
"Absolute pleasure to deal with Danny and his colleagues today!"
"Fantastic service from Dale when buying our new SEAT Leon."
Cons:
"We’ve dropped the car off twice for fitting to find the wrong part had been ordered (!)."
"Damaged my car and refuse to take responsibility!"
"It got even worse with staff trying to force me to pay for work I wasn’t liable for."
"Rarely respond to emails."
"Very poor experience every single time I get in touch."
"Really disappointed. Expected so much more. Don't return telephone calls. Messed me about on repairs."
"Never keep to meetings."
Facilities & Amenities
Pros:
"While you waiting for your car you can have free coffe or tea or hot chocolate. You can watch TV or play on Xbox. Free carwash after your car is done with the service."
"When dropping my car off I was created by Jane who immediately took me to meet the person dealing with my enquiry and once the basic paper work has been done I was then taken to the customer refreshment area where free coffee tea cold drinks and biscuits are on offer so I was able to relax use their Wi-Fi and catch up on the news for the morning."
"While you wait service. Only took just over an hour for a major service. Free coffee. Had laptop and was offered an empty desk to use."
Cons:
"Very busy, little to no customer parking."
"Produced a quote of 'work required' to the tune of thousands of pounds, of things that simply weren't necessary."
"Worst customer service one can have."
"Gouging money at every opportunity, won't answer the phone, can't complete interim service despite having car the whole day."
"Bungled bookings took nearly two weeks to books a service. Poor communication."
"One of the worst garages I've had the misfortune to deal with. Sold a car with faults and refused to fix them or denied fault."
"Pretty dreadful pre-sales experience. I've visited this showroom on a number of occasions and either been completely ignored or treated like an inconvenience."
After Sales Support
Pros:
"Only saving grace was after 2 manager got involved and 2 months after purchase. A problem was put right."
"The after sales team at Seat/Skoda are fantastic!"
"Kept fully up-to-date whilst waiting for car to be made and delivered."
"Sales Manager took the trouble to say thank you when I collected the car and has kept his promise of good service."
"Since having purchased, I have been courteously informed when a service was due and booked in promptly."
"Service department extremely helpful when there may have been a problem with the car (false alarm)."
"Their aftercare is as good as any that I could have hoped for."
Cons:
"Our brand new car has had a fault for 4 months now and have been endlessly messed around."
"The whole experience of dealing with this company has been horrendous."
"It’s hard to explain how bad the service was I received last week when my car was in for some software work."
"The issue occurred again later that same week, and since then I have not been able to get hold of anyone from the servicing team despite numerous promises of a callback."
"Awful customer service experience. Stood in the showroom on two occasions and was completely ignored."
"Our car still isn’t fixed. We dropped it off for a service recently and it gained 1,000 miles that day - we still can’t get an answer on why or what they’re going to do about it."
"Absolutely terrible service. Never answer the phone, once they do - you get passed from pillar to post."
Value & Satisfaction
Pros:
"I purchased a new car last week and I had excellent experience from start to end."
"After finding a cheaper offer on used Leon with less mileage than what I was offered elsewhere."
"I cannot recommend Heritage Seat enough. From the offset they were attentive and extremely helpful."
"Skoda dealership. Friendly and efficient, even offered a discount on the price of the spare I bought."
"Financed my seat Ibiza not long ago now and had a great experience through the whole process."
"After a slight hiccup over a minor repair they even sent me a Hamper of goodies to say sorry."
"This is the second time I have purchased a new SEAT from this dealership and they have been faultless again."
Cons:
"Very poor experience in buying our car from this dealership who we have been with for 5 years."
"Please read carefully, this garages has the worst after care service I have ever experienced."
"Terrible service! They sold us a faulty car, they tried to fix it twice but they couldn't and then tried to say we were the problem."
"I am sorry that i gave 1 star wished it could be minus 100stars this is the worst dealership i have gone 2 purchased 3 cars from them all new over a 6 month period."
"Terrible experience dealing with the atrocious aftersales support."
"I would not recommend this dealership to anyone."
"Awful experience with this dealership, would never buy from this specific dealership again."