Marshall SEAT Braintree Reviews Summary

Purchasing Process

Pros:

• "Sean made the whole process of purchasing my new vehicle really seamless."
• "Bought my perfect new Ibiza from Sam at Marshall’s, process took a week from enquiry to delivery."
• "The purchase process could not have been simpler, despite having made no appointment."
• "The process was simple, smooth and quick."
• "Just purchased my second Seat Leon and again was such a smooth process thanks to Sean!"
• "Recently swapped in my car for a newer model with Sean, had exceptional service and the whole process was so easy!"
• "The whole experience of purchasing our new car was effortless."

Cons:

• "Issues with the used car where I felt like they’d absolutely washed their hands with me despite the car being in warranty."
• "Worst dealer I have ever tried to use."
• "They are a joke of a dealership, and wouldn't buy anything from them."
• "This whole ordeal has totally put me off buying a new car now."
• "Absolutely the worst dealership I’ve ever dealt with despite actually buying 3 cars from them."
• "This car was sold to me with the following faults."
• "I had loads of issues when buying my car where many lies were told and work was not done."

Customer Service

Pros:

• "Sean put me at ease through the whole service he offers, really lovely guy easy to talk to, no pressure to buy etc."
• "Fantastic service from this dealership last weekend."
• "Sean who dealt with the sale was always helpful throughout and always smiling."
• "Sean's approach, knowledge and his people's skills made it simple for us in making that decision whether to purchase SEAT cars or another maker."
• "Sean was exceptional, talked me through everything I didn’t understand!"
• "Sean was very accommodating and helpful without being pushy."
• "Sean Moore was Sales Executive and he was brilliant at walking us through the steps and being very honest with us."

Cons:

• "Further complaint emails to Marshall SEAT were made, and an embarrassingly bad denial from their 'after sales manager'."
• "Buy a car from here and you’re in good hands as long as you never have a problem in which instance, they couldn’t care less."
• "Not a chance I would rather pay Halfords to service my car than overpay to seat and then pay on top to hire."
• "Step forward again and 3 days leaving messages to get my car booked in for service is appalling."
• "Try Bury St Edmunds. One call booked in and with a loan car, Braintree could learn something here."
• "Terrible service, denied problem with car was a defect and passed it on 'wear and tear'."
• "These people allowed me to leave their garage in an unroadworthy dangerous car."

Vehicle Quality

Pros:

• "The car is brilliant, a significant step up on what we had before."
• "Upon collection car was immaculate and whilst we noticed some bird poop etchings they were rectified quickly."
• "The Arona FR was flawless and was exactly as described as it had been delivered from Oxford."
• "Brought an automatic seat Leon estate, the drive is super smooth and comfortable."
• "I have bought 2 Seat Leon's from Marshalls Braintree both second hand about a year and a half old. Both have been fine."
• "I went for a Seat Mii and loving the electric life."
• "The technology on our SEAT is amazing for a very responsible price."

Cons:

• "Rear brake discs rusted/corroded at 16,000 miles on a 3 year old car."
• "The passenger window makes grating noise, the windscreen has a really bad chip on it."
• "This car was sold to me with the following faults."
• "The last car bought from them had a turbo issue which was eventually replaced, also had battery issues and issues with the ignition."