Address: Stag Trade Park, Longfield Rd, Tunbridge Wells TN2 3BF, United Kingdom
Phone: +441892536739
Rating: 4.5
based on 141 reviews.
Customer Service
Pros:
"Quick efficient service, very friendly helpful team."
"Always incredibly helpful and polite."
"Friendly, professional and trustworthy. Manager Russell offers outstanding customer service and takes the time to remember personal details as a returning customer."
"The staff at the Royal Tunbridge Wells branch were very helpful and repaired a puncture for us at short notice."
"Fantastic service at Tunbridge wells branch today, didn't have a clue about tyres and was politely advised by Russell."
"Russell was so friendly and helpful, I would definitely recommend this Kwik Fit."
"Excellent, friendly, professional and knowledgeable service."
Cons:
"They didn't pay attention to what I was saying thus having to return and waste another 2 hours having them solve something they could've solved the first time, if they would've listened!"
"Useless. I just wanted to call and ask if the tyres I need were in stock but the guy was too busy chatting to someone and when he finally finished, just ignored I was still on the line."
"Obnoxious man answered my call today at 16:08. He should not be allowed near the phone his customer service is rubbish and an embarrassment to Kwik Fit."
"The big guy that spoke to me was very rude."
"The lady was very unhelpful and dismissive."
"Seriously unimpressed. One month after I came in for an oil change I had to add 1.75 litres of oil."
"They Left my van unlocked in carpark for hours with all my tools in, once I arrived they handed me the key to wrong van."
Efficiency and Timeliness
Pros:
"Booked MOT online, good price, got confirmation. Also got reminder via text."
"Very pleased turned up 10 minutes before they shut on a Sunday afternoon, they repaired my tyre quickly and efficiently."
"Brilliant. Extremely helpful and efficient."
"The fitting team were like lightning and I was in and out within 20 minutes ~ three tyres fitted."
"Tires ordered online and booked for a 10:30 a.m. fitting. Car up on the ramp at 10:30 a.m. 2 tires fitted and balanced -free tracking check (all o.k.) and completed in 40 mins."
"Booked an MOT online went there on time, car keys were handed over, was told estimate of 45 mins and when I went back there to collect car was ready waiting."
"Popped in on off chance of getting alignment done. From entering Kwik fit to leaving, half an hour, very happy."
Cons:
"Odered a pair of tyres online but when I went to get them fitted they only had one in stock."
"Was told the wait for a replacement tyre would be 90 minutes. Waited for over 2 hours and still not ready."
"I called again to explain it'd stopped working, but was told I'd need to rebook another re-gas, which would take 3-4 weeks to get booked in."
"It took 1.30 hours to balance 2 wheels and tracking of front wheels. Shocking"
"A complete waste of time. Wish I'd paid the extra and gone to Nissan to start with."
"Been to this shop third time first 2 time is good, but the third time ask me to wait for 2 hours and have nothing done."
"Lovely guys but too busy - computer system a shambles and takes far too long."
Quality of Service
Pros:
"First class service!"
"Really good service. In all honesty I’ve had bad experiences with Kwik Fit in the post and was a little reluctant to use them again, but my faith has been restored after receiving 5* service."
"I would definitely recommend this Kwik Fit."
"Great service when I had slow puncture on a tyre. Issue explained clearly and great value replacement fitted within 20 minutes."
"The work carried out was excellent in fitting four new tyres to my BMW X1."
"They did an amazing job on servicing my car and finished it in the same day despite needing more then I booked it in for."
"Fantastic service from the whole team here."
Cons:
"Avoid at all costs - better garages to have work done than here. WILL NOT BE RETURNING WITH MY CAR OR ANY OF MY BUSINESS VANS."
"Don't waste your time or money here failed MOT for loads of things and quoted over £600+ for repairs."
"Never going there again...."
"Brake pad sensor still not fixed, told to come in for them to fit but it was the wrong part so still outstanding."
"Went in for a tire change and wheel alignment now my car does not work."
"despite spotting rust on rear springs, the team failed to spot a badly damaged wheel when they replaced the flat tyre."
"impolite, I received a quotation after chasing for a week, then find the price is unbelievable high."
Value and Pricing
Pros:
"A superb, but pricey wheel alignment. Hot beverages were available for free, and I could see the car out the window."
"I use their warranty, which is actually a monthly direct debit to cover the service and mot for next year."
"Sorted out some tyres for a reasonable price at short notice, often fit you in even if busy."
"Booked our Fiesta in for an air-con recharge online. It was done promptly and could prepay which was convenient."
"Excellent customer service. My tyre spout covering was stuck and it would have cost 30/- to replace this. The guys at Kwikfit kindly did it for free as I was a previous customer by just using tools to loosen it."
"I will certainly be using Kwik Fit again and would recommend them to anyone."
"Great service from these guys! I went in to get a wheel alignment check and expected they'd need realignment."
Cons:
"Had an aircon clean and regas found out a few hours later that it didn’t regas so had to go back to get it regased again."
"Payed double what I normality paid. Was not notified of the cost until invoiced."
"Because I was charged nearly £70 for a wheel alignment that I thought was included in the price."
"Absolutely AVOID! Had 2 Pirelli tyres fitted at the cost of £490 including wheel alignment. 5 weeks later I see one of the tyre started to open up at near the trim without any damage to the tyre."
"Fixed cv joint okay asked them about a knocking/rattle I could hear, they took it out had it up on ramps and told me I need a shock absorber and I should get both done, over £340 decided to get a second opinion turned out to be the clip that holds the pads in, took 25 seconds to fix and cost nothing."
"I was told bulbs did not work on break lights and this showed on MOT form, which was annoying as a service before would have shown a bulb issue and should have been corrected before the MOT."
"Because I was charged nearly £70 for a wheel alignment that I thought was included in the price."