Kwik Fit - Ashford Reviews Summary

Customer Service

Pros:

• "They are always accommodating, professional and they look after all my customer service needs."
• "Ryan(manager) was extremely helpful pleasant and professional despite me going to Kwik fit without a prebooked appointment as it was an urgent problem."
• "Liam, when I booked over phone and Arron in the reception centre, were both incredibly helpful, knowledgeable and friendly."
• "Many thanks to the Kwik Fit Ashford team, legends."
• "Truly Kwik and friendly service from Ryan and the guys at Kwik Fit Ashford."
• "The staff always appear to be professional and eager to help and talk you through any issues."
• "Thank you to the team and to Ryan who was really helpful."

Cons:

• "Incompetent, careless and rude."
• "Chap working there not helpful at all, more interested in playing on his phone."
• "When talking to any of your staff members they seem clueless what the car is in for, and confrontational when asked a question."
• "I felt the gentlemen that spoke to me was very rude and simply wanted to rush my car through so he could go home."
• "After speaking with Liam on the front desk quickly realised he wouldn’t know cars if one run him over."
• "The first time I went in, I was ignored by both the staff in the office for at least 5 minutes."
• "Awful service and no conscience about it."

Quality and Value

Pros:

• "I would really recommend them as they provide quality service and great value for money!"
• "Got it a bit cheaper than was quoted and left happy."
• "Everyone was friendly, I had somewhere to sit while waiting and my tyre was repairable, saving me additional expense!"
• "Took my 14 year old Mercedes in for air con regas and they spent 1hr 45 minutes servicing it for £49 and all works perfectly now."
• "Very knowledgeable, friendly & helpful guys, great honest advice and professional service at the right price."
• "I’m really grateful for their kindness and will be bringing my car for pré-booked appointments going forwards!"
• "Great service with competitive tyre prices when purchase and booked online."

Cons:

• "Full service did not happen, after 1500 miles lights came on that service needs to be done. Cabin filter not changed."
• "For a brake fluid change i was upsold."
• "Do not work with these people... Please avoid this place if you don’t want to get robbed!"
• "2 and half hours of waiting for my engine oil service!!! And the reason THEY DON'T HAVE THE OIL FILTER that matched my car!!!"
• "Phoned in the day to ask if they could fit 2 new tyres and was told to leave the car with them and within 2 hours they would give me a price before they do anything... Very unprofessional. Avoid."
• "Plus asking £30 more for tyre change than agreed day before. AVOID!"
• "1 tyre change took them 2hrs 30mins utter rubbish!"

Professionalism

Pros:

• "I didn’t have my car serviced but whilst I was sat I watched them working, everyone seemed very diligent and very professional."
• "The young lad who showed me my wheel alignment today was knowledgeable and professional."
• "I was blown away with all their professionalism and kindness."
• "Staff operate in an extremely professional manner with special mention to Ryan who handles things on the front desk to a very high standard."
• "The staff at kwik fit are very friendly and professional. Price & service is excellent!!"
• "Great friendly service by the staff that I spoke to."
• "I was very impressed with the service I received yesterday at Kwik Fit in Ashford."

Cons:

• "Masks not worn properly by all staff, some customers came in without a mask."
• "Chap working there not helpful at all, more interested in playing on his phone."
• "The guy was vaping all the time and others were smoking near the vehicle."
• "Completely farcical operation... How they expect to maintain customers is beyond me."
• "One of the worst experiences so far for me, really careless stuff."
• "Terrible terrible service. Ive talked to the ashford branch and head office about the damage done to my car during my last visit."
• "They told me the steering rack needed replacing... Took it for its MOT to find that the steering rack they put in was the wrong size and the car was dangerous to drive."

Facilities

Pros:

• "Reception waiting area was comfortable and clean plus the added bonus of a free drink which went down well."
• "Reception and toilet was spotless."
• "Workshop was very clean and orderly."
• "The site is fully covid safe with staff and most customers following guidelines and the chap on the counter is constantly spraying and cleaning well absolutely everywhere so efforts are being made both customer side and the staff area's."
• "Reliable work with punctuality."
• "Fast efficient service."
• "Top quality service, becoming rare to find."

Cons:

• "What a poor welcome they gave us over there."
• "The only negative thing I could say is that the waiting area floor hadn't been swept."
• "Plus no hot drinks dispenser. Even though it's said you have one on Google."
• "Visited to get Bosch wiper blades fitted, after pre booking. However, the correct blades were not on stock."
• "Booked car for tyre change on Sunday 3:20PM... Have called them 3x times but nobody answer the phone."
• "Needed two front tires changed, came in upon opening at 08:30 and by the time of writing this, 11:12, the car is still up in the air."
• "I also booked for 1:30 and the car wasn't on the ramp until almost 3."