Formula One Autocentres - Enfield Reviews Summary

Customer Service

Pros:

• "The person I spoke to from start to finish was ‘Vas’."
• "Well done ‘Vas’ and the team, you have excelled where all others fell at the first step."
• "I will defo be back!"
• "Anthony and the team there were a delight fitting my 4 tyres to my 1 series."
• "Will definitely return here in future and recommend others to come here."
• "Harry said he would always try to help us with any car issues and we could call in at anytime."
• "All in all it was one of the best experiences I’ve had with going to a garage."
• "Thanks to all of you. I highly recommend you!"

Cons:

• "I would not recommend them!"
• "As a rule of thumb I avoid formula one auto centres as their customer service is horrendous."
• "Formula One and VASSOS are a disgrace to the industry."
• "Do yourself a favour and avoid these lying crooks."
• "I felt ripped off and vowed never to go back..hope he moves on!"
• "Not only service become super slow but the new guy Nick treats people with arrogance."
• "It's a shame that one guy can change whole business for the worse."
• "Disgusting how I was treated!"
• "Bad management. I will don’t go back again."

Pricing and Charges

Pros:

• "Prices are competitive but I rarely check now as just happy with Formula One."
• "Their prices are also quite reasonable."
• "Very reasonable prices."
• "They checked my brakes and showed me that they needed replacing and charged a good price."

Cons:

• "Quoted £8.50 / wheel balance but charged £10.42/wheel."
• "I went to previous garages and was told you need to change discs and was quoted ridiculous prices too."

Professionalism and Skill

Pros:

• "They are very skilled professionals."
• "Super impressed with Formula one! Efficient and effective service."
• "Excellent, friendly service and also very honest people."
• "Very professional garage, staff and management."
• "Members of staff DO CARE about customers."

Cons:

• "Unsafe and unprofessional."
• "They can do simple tasks as replacing tyres, or minor works but I can't call them mechanics."
• "Dodgy mechanics and poor servicing."
• "Unprofessional and poor repair, if you want a dodgy repair for a sky high price go here, they do not have a clue at all."

Honesty and Integrity

Pros:

• "Thank you for all your help and honest people are really hard to find."
• "Thank you for restoring my faith in mechanics!"
• "Genuinely brilliant bunch of lads and thanks for getting me out of a tight spot."

Cons:

• "All he was interested in was selling me tyres."
• "I have reported the garage to DVSA."
• "My car was stuck off the road for 4 days due to no MOT due to these liars."

Overall Experience

Pros:

• "I have been using Formula One in Enfield for 20 years - that tells you everything."
• "I am taking my car to this auto centre for MOT & service every year and never been disappointed."
• "I will definitely be recommending Formula one in Enfield."
• "This is the place where you need to come to fit your tyres or fix your car. You won't be disappointed."
• "We've been to quite a few garages locally over the years and by far Formula One is the best."