Formula One Autocentres - Maidstone Reviews Summary

Customer Service

Pros:

• "The man on the desk spoke very politely and courteously to him - laughing joking etc."
• "Speedy, punctual and didn’t damage the wheels which I am most pleased about!"
• "The service is always hassle-free, pre-booked online and at very competitive prices."
• "Quick 2 rear wheel tyre change & balance very polite & efficient staff & service."
• "Everyone very friendly and helpful, especially Adam S and Dan."
• "The guy behind the counter is always very well presented, very polite and friendly too."
• "Great service, would definitely recommend and will definitely return!"

Cons:

• "Poor and dodgy service."
• "Incompetence and rudeness."
• "Horrendous service."
• "Area manager for the Maidstone branch has been absolutely useless."
• "They are dishonest and out to rip you off, surly, unhelpful and patronising."
• "Overall, rude staff, and very poor booking management."
• "Very rude and irritating."

Pricing and Charges

Pros:

• "Also needed a new exhaust, final price was £40 less than quoted! Pretty sure that's unheard of from most garages!"
• "Tyres were a good price."
• "Most of all the price was definitely the lowest compared to other retailers."
• "I got my tyres at a great price."
• "Always use f1 autocentre maidstone for MOT's, very fair and good price."
• "Found best pricing for tyres from Formula 1 - some companies look cheap but sneakily add a wheel balancing charge just before check out."
• "I shopped around and found that tyres are all pretty much the same price everywhere, however i got a premium brand for a few quid cheaper here."

Cons:

• "Don't be fooled by cheap MOT prices as it will cost you much more than that if you lucky to get your car back in a working condition."
• "The cost of the repairs they quoted for was more than what I bought the vehicle for."
• "Despite knowing exactly what car was coming in (as the registration is required at booking) we were still charged a further £20 for the oil change."
• "Was not too happy when had a Master Service for a Peugeot 107, especially when I had to pay for an oil upgrade."
• "The service cost went up by another £150."
• "Not impressed with the cost! Done a master service and they added so many things that I was charged £550+£155 the service."
• "They quoted £200 for this extra!"

Booking and Scheduling

Pros:

• "Booked online for Sunday I was then passing the formula 1 centre later that day and popped in to book a time to find they couldn't do the Sunday."
• "Very easy to book MOT online through their website. Very competitive on their price."
• "No appointment required, just drove in."
• "Booked mot online. Very easy to do. Reception knew which l was. A friendly face and manner."
• "Booking in was welcoming and informative."

Cons:

• "Booked in my MOT 3 weeks ago for Saturday which just been cancelled on me."
• "Booked MOT 3 days before appointment, arrived to be told Tester not in until 11am."
• "Left my car with this guys 08.30am to do some work on the clutch and I was told they will give me a call during the day, wait all day no one called."
• "Went to Maidstone f1 at 1430 on Sunday for two tyres the so called manager said they had no time to fit them because they close at 1600."
• "I booked online for 4 tyre change, precision balancing and free winter check. Was told will be ready in an hour as I'm next and they'll call if I'm not back. Went to local shops, nobody called so went back after 1.5 hours and saw my car keys on the counter, they haven't touched my car yet."
• "booked my vehicle in online for its annual MOT, was told my vehicle would be ready in 1 hour and someone would call me, over 3 hours later i hadn't received a call so attended to collect, vehicle was ready but annoyed that i hadn't received the call as i was told."
• "Had my appointment to fit tyres over 3 weeks ago and still not sorted yet and had absolutely no contact from area manager who is sorting it."

Quality of Work

Pros:

• "This is the only garage I go to now as they are honest, reliable, trustworthy and excellent value."
• "Excellent service, my sons car needed an urgent mot on a Sunday."
• "3rd year in a row my 12-year-old car has sailed through its MOT."
• "Been using this garage for a few years now, always helpful and honest advice."
• "No attempt at all to do unnecessary work and options clearly explained."
• "MOT carried out and talked through findings clearly."
• "Excellent from start to finish. Replaced 2 tyres at the best price on the market, in doing so they noticed my shocks needed replacing and did so again for very good value for money and quickly."