Address: 430-440 Hertford Rd, Enfield, EN3 5QT, United Kingdom
Phone: +442088053924
Rating: 4.4
based on 136 reviews.
Customer Service
Pros:
"The quality of customer service was superb."
"The staff at Kwik Fit Enfield were friendly, knowledgeable, and provided excellent customer service."
"These guys are always extremely helpful, friendly and polite."
"Amazing experience from start to finish... I am the type of person that is normally very critical on giving a positive feedback, but I was so surprised with the outstanding experience I received."
"Fantastic customer service from Shaykal and the team at kwik fit, sorted my tyre out with no hesitation where other garages rejected the job."
"The staff are polite and professional and we were happy with the service."
"Great service, always happy to come back, staff is great and friendly, very helpful, hassle-free stress-free service, all issues are always sorted."
Cons:
"They failed my MOT even though there were only minor repairs needed just so I can take it back to get it retested and pay a further £24."
"Not good as phoned for an mot booking when I turned up they said I didn't phone and was unable to do it so had to rebook for another day."
"Service is okay when someone available to start the job…had to wait nearly 2hrs for 6mins work….short of staffs always apparently!"
"I do not recommend this branch to anyone because they change the price every so often."
"Would NEVER go back to this kwik fit. Ordered 4 new tyres for my smart car to be fitted the next day at 10am, turn up only the find 3 tyres!!! They had lost one and had to get a replacement that kept me there for another 2 more hours.....never again"
"Don’t waste your time attending this place. Highly disappointed with this service."
"Very unprofessional and complete ripoff! They come up with the most random things to charge you extra for MOT and services, Tried them once, Never again!"
Professionalism and Expertise
Pros:
"Extremely professional and polite. Would highly recommend this branch of Kwik Fit compared to another nearby where they were so unhelpful."
"Had my MOT and break pads done, fantastic service, friendly and was thorough in explaining what was done."
"Great attention to detail. I had a nail puncture but they spotted a second and slow puncture."
"Guys were really helpful, friendly and thorough (even through masks) - kept me informed on work and provided a really professional service!"
"Both gentlemen were polite, professional and knowledgeable and although they suggested a couple of things there was no pressure."
"Problem with my car's Aircon system swiftly resolved today by Malik and his colleague at the Kwik Fit Enfield branch."
"The fitting process was quick and efficient, and the technicians were skilled and professional."
Cons:
"However, it is not cheap at £74:50 if they correct anything, as they had to do on my car."
"Booked car in for brakes and discs review/change as making noise when breaking. Quoted £325. Parts needed order in. Phoned another garage told it would be £180 approximately."
"The technician checked my other tyres and said another tyre had cracks developing on it and that I should also get it replaced, I asked for a price to replace the additional tyre and they quoted me a price that was £50 more than their own online price!"
"A new tyre was required so the manager stated he would match the online price. However he overlooked the fact that this already included the fitting package & I was overcharged."
"Went in to get a slow puncture repaired... they were able to repair the puncture rather than tell me I needed a new tyre which was a bonus, however the reason for only two stars is that while the mechanic was getting the tyre off he damaged my diamond cut alloy wheel with a pry bar."
"While fitting wheels back damaged wheel nuts by using wrong size sockets and punching a hole in metal nut covers."
"Bit late writing this but a bad experience is not forgotten. Booked to get Aircon gas refilled last year... it did not get colder as air-conditioning should."
Facilities and Convenience
Pros:
"Waiting room available and accessible entrance & parking."
"On top of that, they checked my water and oil for safe levels too for free."
"Clean and tidy waiting area, very tidy work space, which is always nice to see."
"There is plenty of space to park your car, which is what you'd like to expect of a garage."
"Having booked online. Entered garage they found my details easily and started the work according to my appointment slot."
"Very polite and helpful, paul the manager was cleaning bathrooms so it was clean for the customers."
"Friendly, efficient service. I attended for a service and MOT - the staff were pleasant and approachable they performed the service and MOT in a timely fashion."
Cons:
"I arrived earlier than my pre-booked appointment time to fit a tyre I had ordered via the KF website, but it still took longer for them to fit my tyre than expected."
"It was busy and the wait was slightly longer than expected."
"It was a very busy day and I had to wait for one and a half hour before I could drive away my car."
"One criticism is that the toilets could be cleaner."
"I had booked to have my tyres fitted at home, but at exactly the latest time that the fitter was supposed to arrive I received a call to say the van had broken down and they were unable to fit the tyres that day."
"Terrible service and poor problem solving."
"Absolutely dismal customer service. Uncommunicative and kept £10 of my money."