Protyre Enfield Reviews Summary

Customer Service

Pros:

• "I received an excellent service from Alex and Dan, fast, efficient and professional."
• "The guy on the front desk (wearing cap) was awesome. Really friendly, conversational and helpful."
• "Temporary manager an 'Al' was really helpful and polite. The tyre fitter an 'Gavin' provided excellent service."
• "I drove all the way from Medway to here totaling over an hour drive. First time being here they were so friendly."
• "Friendly staff, great job done and excellent service received!"
• "Front desk staff were helpful, courteous and sharp."
• "Ross, on the service desk was extremely helpful."

Cons:

• "The person who served her was Tony spoke to him today and he couldn’t even explain yourself properly stuttering bumbling idiot Pro Tyre should be ashamed of their self employed someone like that."
• "The place looks out of date. Customer area dirty and needing re decorating."
• "Don't go here useless moody staff."
• "They are very rude at reception!"
• "Really poor service at reception by one individual."
• "The front desk barely give you the time of day."
• "The staff's rudeness levels were off the charts."

Pricing and Value

Pros:

• "Their prices are incredibly competitive."
• "The Enfield branch was actually nearer to me than others and to my surprise £140 cheaper for my 4 new tyres."
• "They will price match and give steering/suspension setup advice based on how your tyres are wearing."
• "On the plus side the tyres themselves were pretty good value."
• "Great price and products! 2 new tyres and MOT."
• "Cheapest provider of the tyre I wanted nearby."
• "Other than that my 2 new tyres were great value for money."

Cons:

• "Then they had the audacity to charge her £78 for 3x wipers blades which if you look on euro car parts they are about £18."
• "Had 4 wheel alignment done charged me £150 during lockdown where it should not of cost no where near that."
• "I'm now awaiting a refund for over £200 and have to find another garage."
• "After arriving the price shot up to £150, as it apparently it needed more work."
• "I wouldn't even give these guys a one star for the pricing."
• "Whatever you do dont let them recomend or choose your tyres ... you WILL pay well over the odds."
• "I was charged £72 for a single 'budget' tyre to be fitted."

Quality of Service

Pros:

• "They also did a proper puncture repair on a temp repair I had done a month back."
• "They were careful with replacing our tyre so not to scratch our alloy."
• "Thanks for replacing the tyres without scratching the rims."
• "Serviced my dads Honda Shadow motorbike...even done some extra work on the rear light wiring without charge...Excellent service, great and helpful staff...Definitely recommended place."
• "The workshop is well equipped, clean and tidy."
• "Danny the mechanic did a great replacing the tyres and repairing my slightly damaged/uneven rim which was causing a slow leak in my previous tyre."
• "The tire installation itself was completed in a reasonable time frame, and I have not encountered any issues with the installed tires."

Cons:

• "But didn’t provide the usual document showing final wheel alignment, so at this point I don’t even know if the rear wheel alignment was done."
• "Checked next day valve still faulty, clearly nothing was done apart putting some oil?"
• "Afterwards the car was pulling to the left, took it back and was told it would be 2 hours labour cost to fix."
• "They instead forced something to the point of breaking, and put it all on me."
• "then they sheared a piece of metal off a spring which had never been a problem."
• "Paid for steering wheel tracking on Tuesday only to discover today that tracking couldn't have been performed as nuts are rusted."
• "The job they carried out which was a wheel alignment, was done very poorly."

Customer Experience

Pros:

• "I would recommend Protyre to everybody."
• "Waiting area, lots of bays so will get seen pretty quick."
• "Booked 4x tyres for my VW golf via blackcircles.com then had it fitted by Protyres @ Enfield today... so excellent value for money in comparison to say Halfords or Kwik-fit."
• "Fantastic service, nice to go somewhere and they know what their talking about."
• "I took my car in after I hit a pothole, they looked at it straight away, kept me informed of the problem and was on my way in no time."
• "They agreed to price match to a competitor."
• "They can supply and fit motorcycle tyres too if pre booked with a selection on display in store."

Cons:

• "Cannot say for certain but probably best to avoid if you belong to a minority."
• "Very disappointed with these guys, how has it taken over 3 weeks for my tyres and still waiting and still haven't had anyone call me back with any info this is a joke last time I'm ever going there again, I don't recommend!!!"
• "I would avoid this centre at all costs."
• "I don't like being taken advantage of so I am not likely to be returning to this company."
• "Absolutely disgusting service... I would never use Protyre again. Such a disappointment! Waste of time."
• "Service is alright but damm they are sooo slow, booked for the tyre check as I had a puncture, waited over hour and a half for them to even touch my car."
• "The WORST customer service I have EVER experienced!"