"James Tesseyman provided outstanding service from start to finish."
"Ethan deserves a big pay rise. Thank you for everything."
"I would highly recommend this garage if you are looking for a pleasant car shopping experience!"
"Both my wife and myself had a very positive and pleasant experience at Hyundai Stafford."
"James's attention to detail and making sure all the boxes were ticked."
"I would highly recommend Luke if you were thinking of purchasing a new car."
"A very big thank you to Ethan who was incredibly helpful and professional."
"Phil Howell is brilliant! He helped make the process of buying a new car easy and relaxed."
Cons:
"Unable to book car in for repairs...I’ll go elsewhere and buy my next car from a dealer with a better approach to customer service."
"Very poor service. The lady on reception I found to be very rude on explaining my faults."
"Don’t recommend this place! ...Our car is still under warranty but they refused to take responsibility for that and won’t even do anything about the coming off paint."
"The service department customer service is abysmal...They do not want to do genuine 2 hour work as 2 hour labour is already paid by me."
"This dealer is let down by the service department...The Service Department treat customers as a bit of dirt."
"Car was serviced on time however...£183 for a basic service/oil change is a bit expensive!"
"took my car here for a service...these people should not be working on cars, all they want is your money."
"Ok so my experience today of Hyundai Stafford confirms why I took my custom to Hyundai Wolverhampton...this woman needs a lesson in manners and customer service."
Facilities & Accessibility
Pros:
"The showroom is fully wheelchair accessible with a seating area."
"Great friendly service from Andy who I've not seen before & Paula who I know well."
"The garage facilities look very well organised and clean which gives confidence in their work."
"We wouldn't hesitate in returning to use them again."
"Friendly staff who are keen to help out as much as they can."
"Fabulous customer care and offered use of a vehicle whilst mine was in for service."
"Nice friendly staff, not pushy which is a bonus, excellent variety of new Hyundai models."
"Just brought a Hyundai i30 N Performance from Stafford Hyundai. I can highly recommend this dealer to anybody."
Cons:
"Disabled parking is limited but was available."
"Would have been 5 stars, staff were great, service was great. However...you KNOW, you're going to be spending that £200."
"I just want to complain about the Stafford Hyundai garage...I do not trust that customers taking older cars are not just going to be taken advantage of."
"I have previously purchased a new Ioniq Hybrid from Brindley Hyundai in Wolverhampton and it was the worst dealer experience I've ever had."
Communication & Updates
Pros:
"Kept me updated with everything. And picked up the car on the 15th September."
"James kept us constantly informed."
"He advised of options we hadn't initially considered and did his utmost to ensure we got the best possible car for our budget."
"Great service experience. Alan and Paula in the service team were great with the original booking and letting me know well in advance of a time change."
"Alan (Service team) is brilliant to deal with and the mechanics are top notch."
"We have been very lucky to have James as our salesperson and thank him and Hyundai Stafford for helping make the right choice!"
"James came across has very catering kind very understanding and didn't rush me explained very thing to me in a good manner."
"Excellent service and very happy with the 2 year service carried out on my Hyundai I10, car washed and even a stain removed out of my passenger seat."
Cons:
"I had a survey and received an email from Danielle Smith who claimed to be the Service Manager asking when she could call I replied giving two dates I had no reply."
"Booked a service early morning, finished 5-30 Won’t be using this garage again, failed with lame excuse and it was a disability car, disabled people need to be treated with respect just like paying customers!!!!!"
"Called national call centre to get some oil from parts department on my way back from Wolverhampton. They said that they would leave a message for them to call me back. They don’t."
"Took car in for service, at a day and time that was convenient to myself, was offer a hire car, of which i excepted, arrived back at the dealership and car washed hoovered and ready for collection."