Brindley Hyundai Wolverhampton Reviews Summary

Express Check-In System

Pros:

• "The express check in is a useful system which allows speedy check-in of your vehicle."
• "I am informed that a personal service is available where you can hand your keys over and discuss the service with a member of staff, bypassing the express check-in."

Cons:

• "However you don't speak to anyone, it is very soulless, and the key is collected without even speaking to you."
• "I prefer the personal touch however, speaking to somebody, like it should be."

Waiting Area Comfort and Amenities

Pros:

• "I am made aware that persons that walk through the dealership aren't all employees, they are from Kia and suppliers too."

Cons:

• "The waiting area, as I waited for my vehicle to be serviced, is poor compared to other dealers."
• "The coffee is bland. The seats are literally ROCK HARD with no full back support making for a very uncomfortable wait."
• "The TV doesn't have any sound on it with no remote available to alter it."

Parking Availability

Pros:

• "In fairness to the dealership, they are squeezed for parking due to ongoing construction work at the site taking up valuable room."

Cons:

• "Parking is very tight but we managed to find a space."

Customer Service and Professionalism

Pros:

• "All matters addressed and great customer service by Andrew in explaining about my vehicle, and addressing my original review."
• "Jason was very understanding when we arrived an hour late. Thorough in informing me about the vehicle."
• "Recently ordered a new car at the Wolverhampton branch and we have been extremely happy with the service given by one of the sales executive’s, Jason."
• "Jason McGoldrick, was professional and very helpful."

Cons:

• "I had a couple of questions asked during my service by an employee. On both occasions the employee walked up to me and asked me the question straight without addressing me firstly as Mr.... (surname), or a Hi how are you? Where is your professionalism and customer focus."
• "The staff are very professional and the sale's man that we had went above and beyond to help us get our car."

Vehicle Service Quality

Pros:

• "If the service department is as good as the sales then I cant see any issues with owning this vehicle."

Cons:

• "Took my Hyundai i20 in for a service and reported a few issues I had with the car. The issues that I raised were water ingress and pooling in the rear light cluster making it go green and rust appearing on the roof of the car in two places."
• "When at the car he said that due to the crack (which they failed to mention is on the inside of the unit) it is not a warranty issue!"
• "I took my vehicle for its second service but i also had an issue with my alloy wheels. I did not get any positive help with my problem."

Sales Experience

Pros:

• "My partner and I arrived here on a Monday just randomly looking up close at the Tucson models, we were happy to sit in a few vehicles and try them for size."
• "Matt was really good. Very helpful with everything. My husband is disabled and we went to look at the new hybrid Kona."
• "Great service from looking at the vehicles up until the purchase. I dealt with Matt who was great throughout the service."
• "Bought a 2nd hand i10 and whole process was so straightforward. Jason was helpful and informative without being pushy, a pleasure to deal with."

Cons:

• "I was directed by the sales guy to be served by Jonathan., as I was looking for a motability car. Jonathan just pointed at the cars whilst sitting down, never showed any interest at all."
• "This was my first time buying from a dealership and was not sure what to expect but Jason McGoldrick was brilliant."
• "Absolutely fab, matt was very helpful and informative. Made me feel very at ease."
• "I recently bought a car from this Dealership and was looked after throughout the whole process by Jason McGoldrick."