Eden Hyundai - Basingstoke Reviews Summary

Customer Service

Pros:

• "Absolutely fantastic customer service from the Basingstoke team."
• "Daisy was very kind and welcoming."
• "Terry, has been fantastic from start to finish not too pushy and full of knowledge!"
• "Really helpful sales and management team."
• "Very professional, helpful, friendly and polite."
• "I visited the Basingstoke Hyundai dealership and was welcomed by Marie Saville (Mimi). She was very knowledgeable and answered all my questions."
• "Great and dedicated sales person who followed through on everything agreed."

Cons:

• "You have wasted 4 weeks of my time when I could of booked this in your Reading branch or anywhere else."
• "Worst customer experience I’ve had in my life."
• "After sales is shocking."
• "The after sales is horrific, and they seem to have no idea how to repair the products they sell."
• "Very quick and happy to take your money and make the sale but god forbid anything goes wrong you’ll spend your life chasing people who consider themselves professionals but are anything but."
• "Service dept are non contactable. They don’t call you back they take so long to even look at your car."
• "On the day of the test drive I wasn’t greeted by anyone."

Vehicle Purchase & Sales Experience

Pros:

• "Eden Basingstoke was great, dealt with Amir, great guy to deal with, whole experience was easy and a pleasure to do business with."
• "During our recent purchase of the new Hyundai i10 my wife and I were treated with the utmost courtesy and the experience was fantastic."
• "I can't rate it high enough, .... And I love my I.10."
• "I will be returning when it is time for my third car. Thank you to all."
• "Had a wonderful experience buying car from Eden Basingstoke, we received an excellent treatment and a great deal in Sales, specially with Michael Barnes."
• "Clarise was excellent when she handled the sale of my new car."
• "Terry was very helpful with test drive and sales paperwork."

Cons:

• "I have just bought a vehicle through Eden Basingstoke what a Joke never thought I would ever receive such nonsense service."
• "Extremely pleased to find my Red mercedes at Eden... TWO WEEKS later and we are still waiting for Eden to pay the bill so that we can collect our car!"
• "I certainly won't be getting another vehicle from the Eden group."
• "We will not be returning to the Hyundai brand or Fiat brand, nor will we ever be giving our money to the Eden franchise."
• "£99 deposit paid to secure a car... The refundable deposit has not yet been returned to me."
• "After many phone calls and promises that it would be an urgent job, we now find that nothing has been done."
• "In 35 years of motoring, this was without doubt the worst experience I have encountered."

Staff & Personnel

Pros:

• "Emir from the Sales team was exceptional in answering our questions."
• "Mimi has made this such an easy process and we couldn't thank her enough for the help that she gave us to find our perfect car."
• "Sam was very helpful and made sure that we had all the information we needed to make our change to electric motoring stress free."
• "Sam Benson ensured we had transparency, assurance and confidence throughout the extremely efficient process."
• "Amir went above and beyond and was very patient with me when I was making decisions."
• "I am extremely happy with the car and will highly recommend Hyundai Basingstoke."
• "Amir who was very knowledgeable and attentive."

Cons:

• "Warranty not worth paper written on."
• "Avoid this garage at all cost."
• "They don't care. They won't fix under warranty as they have to pay up and try and claim back from Hyundai."
• "Phone number stated doesn't work, nobody seems to care about aftercare. They're just out to make quick money and then ditch you when you need any help."
• "I would give them Zero-star if possible as our booked 'appointment' was never going to happen and the service-staff at Basingstoke knew this from the very start."
• "Eden are very helpful and available when they want you to buy a car. After you’ve bought their service is appalling."
• "Lots of hanging around when I already had a test drive booked and lots of other customers just walked out as no one was interested in serving them."