John R Ford & Sons Reviews Summary

Customer Service Experience

Pros:

• "Lee throughout the process responded quickly to all emails and phone calls."
• "Always a good reliable service from JR Ford."
• "The service team here are extremely helpful and give a high customer service."
• "Recommended to me by a friend as I'm new to the area, I can see why they recommended them."
• "Booked my van in to have the speed limiter removed. The staff were very friendly and accommodating."
• "Fantastic service, we have brought many cars from Lee."
• "The service team at Royston is the most helpful I have ever come across in my nearly 60 years of motoring."
• "Great service, particularly the vehicle collection as it meant I could get on with my day not waste time dropping the car off to be serviced."

Cons:

• "Took my 71 plate Ford ranger in for a service here Saturday 26th August... Had the pleasure of getting underneath and cleaning it all off the truck which was enjoyable on a Sunday morning with a hangover."
• "A terrible experience. If you're new to the area and want to utilise the team here as your new go-to Ford dealership, seek another one."
• "Not even one star if I’m being honest. Misdiagnosed and they took a week to change a battery that I didn’t need."
• "Car booked in for MOT at 9am... When I asked if that was normal they grunted and shrugged. Disgraceful awful service. Terrible service manager and booking in assistant."
• "Poor excuse for a garage and you will pay through the nose for a basic look over the vehicle, let alone the work that needs doing after."
• "DO NOT USE THIS GARAGE! Whilst requesting a price on a new car my partner was left in tears after dealing with Lee from the sales team."
• "Don’t book MOT from this company, as the price listed at its website is only for those who booked other service. They play this game to cheat your booking MOT with no clear clarification."
• "Wasn't impressed with first visit. Waiting area was not welcoming, no newspapers or magazines to read."

Quality of Vehicle Servicing

Pros:

• "The work did cost a lot, but was worth it."
• "Can't fault them friendly, helpful answered questions, explained things to me never rushed me or made me feel silly for asking."
• "Visited this dealership today for a service. It was a pleasure to do business with such a professional and efficient company."
• "I found the staff helpful, cheerful, friendly and diverse. The service was carried out to my wishes."
• "Very pleased with the service at the Royston JRFord. My MBZ had been off the road and needed Service, MOT and Battery urgently. It was handled promptly and professionally."
• "Fantastic professional and friendly service from first phonecall to collecting the repaired car."
• "Excellent service - easy to book in, they called me up advising I had booked the wrong service...very easy and efficient - will be using again next year!"
• "The team at Royston do a great job of keeping my two Focus on the road, and always do their best to help as soon as possible if I have an issue."

Cons:

• "Only reason I’ve not given 5 stars is that it should have been washed and hoovered (according to the Ford service flyers they give out) and my vehicle wasn’t - it would have been a nice bonus!"
• "Stupidly I had been blaming road conditions or inattentive driving to three or four rather hairy experiences while cornering and didn't think to mention it when I took my Fiesta in for its annual service."
• "When I collected the car I checked to door trim only to see that it had not been fixed at all!"
• "The car was booked in to have a nearside passenger door trim fixed... When I collected the car I checked to door trim only to see that it had not been fixed at all!"
• "I PASSED my MOT and somehow ended up with an £800+ bill, despite only asking for a standard service, two cheap tyres and a few minor replenishments."
• "Only downside on arrival I was shouted at very aggressively from a member of the car cleaning team because I apparently parked in the wrong place."
• "Don’t book MOT from this company, as the price listed at its website is only for those who booked other service."
• "Wasn't impressed with first visit... Was not offered any refreshment whilst waiting for car to be serviced and had to ask for car to be washed following the service."