Address: 6 Shambles, York, YO1 7LZ, United Kingdom
Phone: +441904896545
Rating: 4.7
based on 378 reviews.
Queue Experience
Pros:
"The queues are crazy. But I guess that's part of the hype nowadays."
"The queues are always friendly, and the Merchants have characters dressed in Bowler hats and capes stopping queue jumping and bantering with everyone."
"The queue was very well organised, the staff members were really friendly and chatty."
"The queue is worth it and the staff entertain usually to wile away the time."
"The queue was managed really well and it was made clear to us where to stand."
"The staff do a great job of sorting the queue out as best they can, and I feel the experience is well worth the wait."
"The line was managed great, a lot of consideration to the shops around them, the workers managing the line had the right vibe for the era!"
"They managed the customers like pros."
Cons:
"We waited 3 hours. That being said, it’s a very cool and unique experience so definitely worth it."
"Be prepared for a very long queue - we waited 3 hours."
"The queues are crazy."
"We visited during ghost week which was incredibly busy with long queues (4+ hours)."
"The lovely store sells handcrafted York ghost, each of the ghost has a unique looking of different colors or style, the bigger one cost around £17-20 and the smaller one £9. They also have a special collection which is individually priced up to £30-40. The store is very popular, a long queue before it, we wait for 1 hour before we can go inside, recommend you come early to avoid the long wait."
"We waiting in the queue for just over 2 & half hours but thankfully it was a pleasant wait."
"The queue is annoying, there is no getting around that. The shop is doing their best, and the hype around it causing these lines is not their fault."
"The waiting was ridiculously long and the street is so narrow that people trying to get to other shops get annoyed at you because they can't get passed personally I feel the qué should be at the end of the street as they have people directing you in the qué and telling you when you can go in or it should be done with tickets and time slots because a 3 hour wait is half a day of your visit to York."
Staff Interaction
Pros:
"The staff were amazing, the shop was quaint, and we didn’t feel rushed at all."
"The staff are so fun and helpful too."
"The staff are lovely and the decor and feel is definitely very whimsical."
"The staff were very friendly and enthusiastic, and my partner and I were spoiled for choice."
"The staff are fantastic, very friendly and helpful."
"The staff were very friendly and helpful, happy to answer questions and fully committed to the ghostly aesthetic of the place."
"The staff were fantastic, very friendly and helpful."
"The staff were kind informed and motivated. They were very kind and answered all of our questions."
Cons:
"The merchants are extremely unfunny and not entertaining and don’t make the queue go any faster."
"Staff are annoying, telling people how to stand. Claiming they have to give room for wheelchairs to get by."
"The staff are very friendly and helpful, happy to answer questions and fully committed to the ghostly aesthetic of the place."
"One staff member didn't treat everyone fairly."
"The staff were kind informed and motivated. They were very kind and answered all of our questions."
"The ghosts are adorable and most of the staff are kind."
"Staff are so nice and the shop is cute and quaint on the inside."
"The staff were kind informed and motivated. They were very kind and answered all of our questions."
Shop Atmosphere
Pros:
"Once you get in its a cute shop. And they have hundreds of ghosts to pick from."
"The shop is quirky and spooky."
"It is such a unique concept and just the shop itself is beautiful and quirky and worth a visit."
"The shop is very small and otherwise it would’ve been too crowded."
"This shop is great! We got lucky and only had to wait about an hour and 15 minutes."
"Overwhelming popular and a great experience- the 45 minute queue was worth it - the staff did a great job in keeping people entertained - when you get inside the shop, you’ll see why it’s worth the wait."
"It's a lovely little shop, very good selection of ornamental ghosts and a little area for you to take pictures of your purchases."
"This is something you need to do at least once when you visit York. Unless you arrive before they open chances are you'll have to join a very long line outside that can take over an hour as they only allow a small number of people into the shop at once."
Cons:
"Once we got past the 4 hour queue it was a great little shop, staff were really lovely and acted their rolls well, lots of thought gone into making it interactive and fun. Limiting how many people are in the shop would be nice though, when we were in there there was about 8 other people which was super crowded and made it difficult to have a good look around and appreciate all the little details."
"It's a cool experience but only worth it if you're really into it and know what you're getting into."
"The shop is very small and otherwise it would’ve been too crowded."
"Small shop selling hand made ghost ornaments. There is generally a queue, sometimes up to 2.5 hours to get in."
"Once we got past the 4 hour queue it was a great little shop, staff were really lovely and acted their rolls well, lots of thought gone into making it interactive and fun. Limiting how many people are in the shop would be nice though, when we were in there there was about 8 other people which was super crowded and made it difficult to have a good look around and appreciate all the little details."
"It's a cool experience but only worth it if you're really into it and know what you're getting into."
"The shop is very small and otherwise it would’ve been too crowded."
"Small shop selling hand made ghost ornaments. There is generally a queue, sometimes up to 2.5 hours to get in."
Product Quality and Variety
Pros:
"Each ghost is unique."
"The ghosts are beautifully made the experience of finding them and choosing your own is good fun."
"The lovely store sells handcrafted York ghost, each of the ghost has a unique looking of different colors or style."
"I love the concept !"
"The figurines are unique, adorable, and super solid."
"Purchased two little ghosts and love that they can have a photo in their home before you take them home - super cute!"
"All the ghosts are unique and they are so beautiful , it is definitely worth for the wait !!"
"The whole shop decor is in the spirit (no pun intended) of the ghosts they sell."
Cons:
"The ghost are not adorable and insanely cute and also not all unique."
"The more desirable ghosts are quite a bit more expensive."
"The shop is just too good and the queue is totally not worth the wait."
"My only complaint would be the folks who seem so hellbent on taking videos and recording the experience when the queues are so long!"
"The ghost are not adorable and insanely cute and also not all unique."
"The more desirable ghosts are quite a bit more expensive."
"The shop is just too good and the queue is totally not worth the wait."
"My only complaint would be the folks who seem so hellbent on taking videos and recording the experience when the queues are so long!"