"This is the type of garage that wants to help, gives a first class service and look after their customers can't ask for anything better."
"Their workshop is large, I think 8 bays, and looks very well equipped. They were knowledgeable and helpful and, lets get straight to it, much better value than the BMW main dealer."
"The service and work is first class and reasonably priced compared to main dealer."
"The work is done to such a high standard I can’t fault them, and would choose them 100% over the BMW main dealer any time."
"Hands down the best BMW service team I’ve sought help from and will continue to do so going forward."
"Professional service at a high standard!"
"The work is always of an excellent standard and priced fairly."
Cons:
"I can only conclude (as confirmed by main dealer) that sub standard/incorrect parts were fitted, so exercise caution and do your homework as to what parts are being fitted before proceeding, otherwise the quoted 50% off main dealer prices can be a false economy."
"However, Regrettably, they fitted low quality after market disks rather than M-Sport which warped and needed replacement in under a year and 8000 miles with routine mainly motorway driving."
"Generally friendly young guys but wheel arch work I had done on my CLS flaked off after a few days!!!"
"Within a few months the brakes started squeaking again, I took the car back, they said the front brakes needed doing, as they only did the rear."
"A visit to this garage is usually a great but on this one occasion I went in with a white smoke issue and was told it was a certain part that they thought had gone,they CHARGED me over £200.00 to do the job and it was not the cause."
Customer Service
Pros:
"Amazing service and beautiful new waiting area. Very comfortable and means customers can work from there with access to Wi-Fi and a desk."
"I was recommended by a friend and Matt helped me out for my service from start to finish amazing garage and staff and even the customers were nice which made my waiting time go super fast highly recommend and definitely be going there again thanks to matt and staff."
"Great customer service."
"A friendly and welcoming place to get your BMW looked after."
"From the moment I arrived I was greeted with a friendly and professional approach."
"Absolutely amazing service as always by the gents at Autowerx, amazing management of expectations even when it’s breaking unwelcome news."
"Brilliant customer service from some very knowledgeable mechanics, would be happy to bring my vehicle here again."
Cons:
"I feel I was cheated because a bmw specialist should have known the problem."
"I simply cant believe Matt's response. He was not there when I contacted them for the THIRD!!! time."
"When I told Dave about it he offered to 'put the job right' but at my own travel and time expense."
"I'm not sure what number you've been trying but it's clearly not mine. I made my position very clear the last time I called your garage, you made NO attempts to call me."
"They charged me £60 and said we didn't have enough time to check your car, if you want you can book another day to do more work."
Value for Money
Pros:
"Cheaper rates than the main BMW dealers with comfortable waiting room and coffee."
"They are honest and only repair/replace what is needed, they take the time to explain things, and are great value."
"You get main dealer trained mechanics and you are charged for the work on your car and not all the shiny things that the main dealer has to support."
"The service was helpful, friendly and reasonably priced."
"Want BMW level of service but find it too costly? Autowerx is the next best thing!"
"The same work as the dealership at 1/3 of the price."
"Saved approx. £50 from main dealership in Milton Keynes."
Cons:
"I took my Mini in on the recommendation of the guy I bought it from for a oil change /service and squeaky brakes. I came out with an invoice for an unexpected £600+."
"I came out with an invoice for an unexpected £600+."