St. Andrew's Road Garage Ltd Reviews Summary

Price and Quotations

Pros:

• "They stuck to the original price quoted despite it taking twice as long as expected to fix."
• "they quoted a really good price and stuck to it even with some further work required"
• "When it was time for payment, the guys said the cost was £132 due to a fix of the cooling system, this fix was also 'necessary' to diagnose the problem."
• "Car retrieved (by third party) and fully repaired at exact quoted price (which was more than reasonable) within four working days."
• "The team listened to what I needed and provided a fair price."
• "Stuart looks after your car as if it were his own, keeps the cost down as if he were the customer."
• "They are transparent, efficient and their prices are fair and reasonable."

Cons:

• "Some time ago I took my car to this garage for a MOT check. They failed the MOT with a few major defects (blue smoke etc) and the guy said there might be something wrong with the engine and it wouldn't be worth fixing it (it'd cost more that the cost of the car itself), but I could temporarily fix it by replacing some parts for around £500."
• "All in all, I found the garage did what I thought to be an entirely unnecessary ‘fix’ (which I didn’t ask for) to my car’s destined demise."

Customer Service

Pros:

• "They are always friendly, efficient, and trustworthy."
• "Very friendly, knowledgeable and competitive garage. Highly recommended for a professional and pleasant experience."
• "Highly recommend Stuart and his colleagues for their fast, friendly and great value for money service."
• "Great place, really friendly and very knowledgeable bunch of mechanics."
• "Really friendly, accommodating, open and honest."
• "Very appreciative of the fast and friendly service."
• "The staff are brilliant, great at communicating what needs to be done, the costs and time-frames involved."

Cons:

• "Only downside was the parking, not much space around, but they seem to deal with this well, so it's really not a problem."
• "Two months after my last visit, I realised they swapped my tyres master-key."
• "Parking may get tricky after 8 or 8:30am."

Quality of Work

Pros:

• "the work has been carried out extremely professionally."
• "Excellent mechanical work. My car is running smoother than ever."
• "All fixed same day, which was amazing as they were busy & had initially said they'd 'squeeze it in'."
• "They diagnosed the issue with my car promptly and explained everything to me in great detail."
• "Recently they refitted my front running light, which was a difficult job for them to do as there was hardly any body work to attach it to. However, they managed to do it and the result is fantastic."
• "The work was carried out really well & I thought the cost was also very competitive too."
• "The MOT and work required was done in a day the car is running smoothly."

Cons:

• "Unfortunately they were unable to fix it as it is a fairly new car (4 years old) and while they could see that the car was not running properly - it was over fuelling, they couldn't find the cause of the fault and advised me to take it to my dealer."

Reliability and Trust

Pros:

• "I never feel as though anyone is trying to get me to pay for things that aren't necessary."
• "They always listen to customers and they never talk down at you as other mechanics do -especially at us women!"
• "Came highly recommended and I wasn't disappointed! Great value and very honest."
• "Stuart and team know what they are doing and are absolutely trustworthy."
• "They're honest and frank, and will only ever do the work that's needed ... plus do it as affordably as possible."
• "Very honest - diagnosed my engine failure light and discussed it with manufacturer - then informed me of the cheapest way to get it repaired at another garage rather than fixing it themselves for profit."
• "They are the first garage that have come across transparent and clear, as well as friendly."

Cons:

• "Some time ago I took my car to this garage for a MOT check. They failed the MOT with a few major defects (blue smoke etc) and the guy said there might be something wrong with the engine and it wouldn't be worth fixing it (it'd cost more that the cost of the car itself), but I could temporarily fix it by replacing some parts for around £500."