Autotronics - Car Electronics In-Circuit Repairs Reviews Summary

Customer Service

Pros:

• "First class service will use again and recommend their use to anyone having such problems."
• "Communication first class, value very good and the end product was perfect."
• "Great Customer Service online system keeps you up to date on progress."
• "Very impressed with the quality of work and customer service."
• "Professional service and such friendly staff, they turned around my job within a week."
• "They kept me fully informed of the progress."
• "They communicated through every step of my repair."

Cons:

• "Avoid Autotronics unless you want to wait ages for numerous poor attempts to repair your item!"
• "Very poor communication and I'm out of pocket!"
• "Everything is too much trouble."
• "I had to ask how things were coming along with the repair but didn't really get any informative reply."
• "This company is *very* busy so communications can be a little slow sometimes."
• "I felt I had to chase them up several times for an answer as emails were not replied to."
• "But repair did take 2-3 weeks rather than 2-3 days and communications were hard work."

Repair Quality and Efficiency

Pros:

• "Just recently my car key lost one of it’s buttons... I found Autotronics on Google and they did a fine job, at a fraction of the price."
• "They carried out the repairs and returned the fob working within about 3 or 4 days."
• "I received the repaired pump back 8 days after I sent it. All fixed and very happy."
• "Now it's like new for £74 what a bargain."
• "Autotronics repaired both keys beautifully for less than half of the price the dealer was charging for one key!"
• "The unit was repaired and back to us in just 2 days."
• "The instrument cluster now works brilliantly."

Cons:

• "Clusters came back with the same coding... Absolutely nothing done yet still charged nearly £200 for absolutely nothing."
• "Received the pump back 10 working days, after they had received it later NOT 2-5 working days, as promised."
• "After waiting 2.5 weeks I was called and advised there was nothing that could be done to repair the cluster, apparently the processor is damaged and because the bike has a new owner the warranty won't be honoured."
• "I sent my cluster for repair... Still no fix or my money back, now 7 weeks on."
• "Tried to charge me for new selenoids without a reason."
• "Got lots of updates until it was passed to an engineer then nothing until we got notified by the courier that it was coming back."
• "It took them 2 weeks just to say it don’t work."

Value and Cost

Pros:

• "My Kia key fob wore out. The button broke. Dealership wanted £200 to sort it. Autotronics fixed it for a fraction of that without any hassle."
• "I chose to source a donor fob which set me back another £15 but I was still about £150 better off than the locksmiths' suggestions would have left me!"
• "Total cost £44 including postage and packing a fantastic saving on buying a new key from Jaguar."
• "Saved me a fortune fixing my Prius key."
• "Key came back in a very quick time and is now working perfectly."
• "Autotronics fixed it quickly and perfectly and at an entirely acceptable cost."
• "Cost was very inexpensive compared to price of a new dealer key fob."