Carter and Follows Reviews Summary

Customer Service

Pros:

• "Penny was SO helpful and friendly that we actually enjoyed the whole process."
• "They went above and beyond to really understand what we were looking for, and delivered in spades."
• "Tom and Penny were so friendly and eager to help in any way they could."
• "The service was truly remarkable especially given we gave no strong indications we were ready to buy or anything."
• "Came to Brighton to get my wedding ring made something special and different. The guys were lively very interested in what I would like."
• "Penny and Tom made buying our wedding rings a really enjoyable experience."
• "They made me feel like friends all through the journey."
• "They were patient, extremely helpful and worked with our ideas."

Cons:

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Bespoke and Custom Design Service

Pros:

• "The platinum leaf one was bespoke and designed in store."
• "I also wanted a vintage gold watch chain reworked so that it could be used with a pocket watch on the wedding day."
• "They helped us find the perfect wedding rings as well as converting an old ring into the most special, beautiful necklace."
• "What made this experience so special for us was how they both showed genuine care for what we had in mind for our rings."
• "The journey we were taken on from the moment we stepped inside was like a fairy tale... we shared our designs and together as a group we discussed how it could come about."
• "They went even further in incredible service & made one in silver for her to try, all before we purchased the real thing in platinum."
• "Penny and Tom listened to my ideas. She is extremely knowledable and helped us create my dream ring."
• "I wanted a vintage ring in Brighton but my friend suggested we go in here... Penny and Tom were so welcoming and came up with the perfect wedding ring."

Cons:

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Quality and Craftsmanship

Pros:

• "The quality of the rings are excellent and they are competitively priced."
• "We will forever smile and think fondly of Carter & Follows every time we look lovingly at our personal bands."
• "Carter & Follows created a beautiful wedding ring for me - platinum, curved - exactly what I had been looking for."
• "The rings are beautiful and the service was just simply the best."

Cons:

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