Ernest Jones Reviews Summary

Customer Service

Pros:

• "Wowww just Amazing! I would love thank specially Brian for making us feel so special, friendly and knowledgeable."
• "Great service and knowledge from Kevin who helped me decide to buy a Movado watch can't fault his service and professionalism."
• "I was served at Ernest Jones By Mehr who was so kind and helpful."
• "Donna helped me have the best experience at the store where I bought the gift for my brother."
• "All the staff are friendly and very knowledgeable."
• "We were also really impressed with the communication we received once the ring was in stock to arrange our appointment."
• "Fantastic service from Kieran at the Trafford Centre store."

Cons:

• "I have tried to call the branch all day with regards to an engagement ring that I was looking to spend a considerable amount of money on. I have called at least 10 times throughout the day but to no avail."
• "Manager finally came over and seemed really disinterested and arrogant, to the point where I just wanted to leave the store."
• "The young gentlemen that served us had the worst attitude towards us, didn’t seem interested at all."
• "Very disappointed, visited this store back in January to choose our wedding rings... It's like they don't want to sell their jewellery."
• "Awful customer service this evening (3/8/22)."
• "I recently visited Ernest Jones and experienced disappointing customer service from an associate named Rohail."
• "If I could give 0 stars I would... went in store to have my finger sized for an engagement ring, waited what felt like forever as the staff served other customers even though they could clearly see that I had been waiting for a long time."

Staff Knowledge & Helpfulness

Pros:

• "His knowledge on the raymond weil watch i purchased was second to none."
• "Lawrence was very helpful throughout and each time I came in."
• "I can’t commend the staff enough, especially John Steph and Layla who quite simply are amazing!"
• "A very pleasant experience in shopping for watches with my partner thanks to Rohail."
• "Kai was very helpful, offered to clean my necklace and pendant."
• "The nicest staff member assisted myself and my partner to choose our ring. She was so kind and approachable and was honest which enabled me to make the right choice."
• "Ali who attended to me was excellent in differentiating brands on certain characteristics and pointing me in the right direction."

Cons:

• "Had such a cold reception from the lady serving me she was the assistant manager of the store and didn't make eye contact with me once."
• "Appalling attitudes of staff, my wife took her wedding ring back which we purchased in June because 2 diamonds had fallen out, miserable man called Ali served us."
• "We waited patiently until the following Tuesday which is when we rang them 12 times and no one answered or responded to the voice mails we left."
• "Still waiting for a certificate for my le vien ring!!!!! 6 months now....can never get through by phone."
• "I had one bad experience about a year and a half ago and promised myself I wasn't going to go back in."
• "While Ali's intervention was commendable, the overall experience with Rohail left me dissatisfied and questioning the standard of service at Ernest Jones."
• "The male manager present at lunch time was not very nice or helpful but upon returning late in the afternoon the lady manager was nice and helpful."

Store Experience

Pros:

• "End even offered me a cold beer whilst I browsed. Great experience."
• "When it came time to pay, we were offered refreshments! Champagne was perfect to complete the experience!"
• "Even offered complimentary Gins, Champagne which was a nice surprise!"
• "We also purchased insurance which we wouldn’t have thought of if it hadn’t have been offered."
• "Brilliant service from Ro today whilst purchasing a watch for sons birthday."
• "Couldn’t recommend Kai enough for making the experience so enjoyable!!!"
• "We were offered drinks and even a complimentary cleaning service for our jewellery."

Cons:

• "Not a great first impression, none of the staff even looked at me."
• "I came in looking for a watch on Monday. Women saw me and I was ignored."
• "If your looking for quality watches avoid this place. My tag had a couple of faults so I returned it."
• "But the engraving was wrong and the 80th wasn’t on the watch then the man found somewhere to put the 80th but it didn’t look right we ended up getting free engraving but we went home."
• "Never ever come across anything like this before lowered the tone and gave off a bad impression!"
• "I changed my opinion on Ernest Jones and I'll definitely go back to this store again! Thank you."
• "We waited patiently until the following Tuesday which is when we rang them 12 times and no one answered or responded to the voice mails we left."