Berry's Jewellers Reviews Summary

Customer Service

Pros:

• "Rod who is very helpful, knowledgeable and obliging it was a pleasure to see him again."
• "Louise, who remembered me from my visit and again provided us with excellent service."
• "The staff are all friendly, warm and knowledgeable, Richard at the York store and especially Louise at the Leeds store who has been wonderful to deal with."
• "The service from Jacob was fantastic, very friendly, respectful, knowledgeable young man."
• "Absolutely fantastic service from Chinda. Extremely knowledgeable on all products - especially watches."
• "Absolutely superb customer service from the minute we entered the store."
• "Fantastic service from Troy Yarrow; he was very helpful and thorough in all of his explanations."

Cons:

• "Staff definitely need to relay important information to customers."
• "Alas, Berry’s could not quite reach my trade in price and we could not finalise a deal."
• "Still no 38 for me :-("

Product Selection & Quality

Pros:

• "After trying a few models settled on a watch which I absolutely love."
• "We purchased our wedding rings from this store and we absolutely recommend them."
• "He had great product knowledge and the watch we got is amazing."
• "So impressed we are looking at potentially two watches now…..highly recommend."
• "We were able to purchase two of the newly launched models which we were interested in. Which they had in stock."
• "The quality of the product is worth it though, particularly if you want something personal and different."
• "They also have a wide range on selection no matter what you are looking for."

Cons:

• "I just hope this doesn't activate Murphys Law and invoke a DPD Postal strike or apocalypse."

Purchase Experience

Pros:

• "Making the whole experience relaxed and easy, feeling valued with a glass of champagne to celebrate my purchase."
• "No pressure sales, nothing was too much hassle."
• "From start to finish the process was seamless."
• "Relaxed atmosphere, without any pushy selling techniques."
• "A fantastic experience leaving me with an amazing time piece."
• "A lovely buying experience."
• "A very enjoyable shopping experience."

Cons:

• "Before I knew it I had decided to purchase the watch."