"Marina at Biagio's Bicester was absolutely superb in her advice and attentive service."
"The service from Biagio is absolutely amazing, and would recommend this Jewellers to everyone."
"Tracy at Biagio handled both items and arranged for them to be fixed with both efficiency and great communication."
"The service professionalism has always been second to none."
"Fantastic experience in Biagio, Bicester. My fiancè and I have been dealing with Tracy Hayle whilst choosing my engagement ring."
"All the staff were very helpful and professional."
"She truly went above and beyond to help me and make it a pleasure."
Cons:
"I was disgusted at the lack of care and the terrible experience today."
"The staff there brought her to tears, they were very disparaging of the foreign ring and made her feel small and deflated."
"Seems like they are very picky with who they want to help. wouldn’t recommend."
"Twice I have tried to use this company, first time I tried to buy my fiancé a nice gift and they was rude as unhelpful towards me."
"We are now the owners of an unwanted credit note for £243.00 and forced to return to buy items under duress."
Product Quality
Pros:
"Stephen the craftsman jeweller, has done an amazing job; it is very good quality and has made it look better than I would have thought possible."
"Biagio's goldsmith on site made the rings for us by hand with great care and sensitivity, setting the stones off to look their very sparkly best."
"Biagio’s personal creations are breathtaking."
"The real ring is absolutely stunning - just as Marina assured me it would be!"
"Just went in and collected our engagement ring and its amazing."
"The final ring is absolutely beautiful and is exactly what I had envisaged."
"Just beautiful pieces made to the highest standard."
Cons:
"Had the purchase been made online then a full no quibble refund would have been transacted as detailed on the Biagio website but as this was a purchase made in store we were informed a refund was not possible."
"I eventually returned today for a refund and I was REFUSED and told I wouldn't be able to get a refund as this was not and NEVER WAS their policy."
Staff and Service
Pros:
"Louisa at Bicester was so helpful and did everything she could to get us the perfect ring."
"Kind, helpful and very tolerant, made each visit there a real pleasure."
"Lucy was so helpful kind and comforting me when I cried missing my mother."
"Very helpful and knowledgeable staff, with a special shout out going to Francesca, who helped us choose a lovely ring for my fiancé."
"Friendly and helpful staff who went above and beyond with their customer service to assist me with getting a ring at short notice."
"The staff cannot do enough for you and know every piece inside out."
"All the staff are very professional very helpful and nothing is too much trouble."
Cons:
"My advice is that if you chose to make a purchase from this company ensure you do it online where your consumer rights are in your favour."