Address: Cobalt Quarter, Maritime Walk, Southampton SO14 3JY, United Kingdom
Phone: +442380201717
Rating: 4.9
based on 111 reviews.
Customer Service
Pros:
"Living in Cornwall the communication we had with them was incredible, they kept us up to date with everything, sending pics and videos along the way!"
"The service I have received has been second to none - despite COVID and the shop being closed, communication has been excellent."
"Customer service is outstanding. Amelia was so knowledgeable and friendly."
"Nothing has been too much trouble and the customer service from Amelia was amazing."
"The customer service from the moment I contacted you (albeit with not a lot of time) was the best I have ever received."
"The communication has been second to none, the service and friendliness unbeatable."
"I can honestly say their communication and honesty throughout was second to none."
Cons:
"Awful service, poor quality items, stress and lies. In short, do not use this company."
"Absolute scam artists. Ordered a wedding ring in Palladium with coloured bands running through. Turned up and when we mentioned the fact that the ring wasn’t in Palladium as requested and quoted, their excuse was that the salesman had misquoted us it was just tough."
"It got to the night before we left to get married when we got them delivered to our house by the owner who seemed annoyed he had to drive to us, not apologetic at all."
"100% wouldn’t recommend or ever use again, you’d be better ordering from Wish than this lot."
"We eventually got the ring towards the end of May after much stress (not needed before a wedding) but they were not finished!"
"Every day we called and had the same excuse that they should be in the next delivery."
"However they were not ready by May and all we were told was 'they should be in the next delivery' as an excuse."
Product Quality
Pros:
"They also cleaned both my engagement and wedding ring. They look brand new."
"I ordered my wife's bespoke wedding ring as it had to wrap around her engagement ring back in 2016 and was beyond our expectations."
"The team at Fanci suggested creating a custom ring that would both fill in the space to my finger and protect the original ring."
"I've had my engagement ring for over 28 years and a month ago one of the diamonds fell out... I picked the ring up today. It looks amazing - as good as it did 28 years ago - very sparkly!"
"The repair to my cluster ring, replacing the centre lost pearl with a lilac heather sapphire is beautiful."
"They designed a beautiful pendant and a perfect copy of my mums engagement ring and polished her wedding ring."
"The craftsmanship was superb, the rings were resized, made perfectly circular (where previously they weren't), the edges were tidied up, and they had been polished."
Cons:
"Detail on my wife's was missing and mine did not fit and had a poor finish."
"Its edges were so sharp I scratch furniture and my steering wheel so it had to go back again."
"The coloured engraved bands were the wrong colour and not in the design requested and the colour disappeared after a couple of weeks."
"The ring supplied is nothing like that paperwork."
"We have had our rings checked by an independent jeweller who thinks the craftsmanship is poor."
"This proves they are not made in house."
"We then got a plastic 3D printed prototype to test the fit, and a last chance to make any changes before the workshop made the finished article."
Delivery & Responsiveness
Pros:
"Less than a week between first going in with my rings and then getting them back!"
"Additionally she went out of her way to ensure that the present arrived in time for my anniversary."
"Took my engagement ring in on the Thursday and by Friday afternoon it was ready for me to pick up."
"I was able to drop off and pick up my rings within a matter of days."
"The eternity ring has just been delivered this morning and is absolutely perfect."
"Item arrived within 4 working days and is perfect!"
"Both rings are spectacular, we love them! the quality, the weight and the design are perfect!!!"
Cons:
"It got to the night before we left to get married when we got them delivered to our house by the owner who seemed annoyed he had to drive to us, not apologetic at all."
"If anything a bit slow, not the place you would go when you need a ring last minute."
"Every day we called and had the same excuse that they should be in the next delivery."
"I almost laughed when I returned a week later and it was not ready as they had promised, but should be in the next delivery!"
"We eventually got the ring towards the end of May after much stress (not needed before a wedding) but they were not finished!"
"However they were not ready by May and all we were told was 'they should be in the next delivery' as an excuse."
"We were amazed with the results couldn't be happier thank you so much."