Inchcape Jaguar Derby Reviews Summary

Customer Service

Pros:

• "Excellent service from start to finish they really couldn't be more helpful."
• "David Gillespie sent us a video of the Jaguar XF we were to test that day. What a lovely touch & added to the excitement for the drive."
• "The overall experience & follow up care is second to none with Jaguar."
• "Brilliant experience Charlotte was exceptional my partner & I were were impressed with how pleasant she made the whole process."
• "Jason the sales executive I dealt with made my whole experience at Inchcape Jaguar Derby a complete pleasure. Super professional, friendly and helpful."
• "Everyone was so professional, courteous and helpful."
• "Andy excelled in customer service."

Cons:

• "Now I have an issue with the vehicle and I have had no reply from 5 emails."
• "No communication update relating to car repair."
• "I have been requesting call backs for nearly 2 weeks now which has not been received."
• "Garage contacted me for a review Friday afternoon (11th March 22), Advised them of the full situation & was assured a member of the management team would be contacting me regarding this, as of the time of writing I have not had a response."
• "No further communication until 17:12 28th Aug to inform me that the car would be ready the following day."
• "No communication from yourselves until I called for an update."
• "Very poor communication from sales personnel; emails were ignored and not responded to even after several emails, phone calls were not returned."

Showroom Experience

Pros:

• "State of the art showroom, all air conditioning with all mods and cons."
• "The showroom is very well laid out with all Covid rules complied with."
• "Superb facility and dealership, lots of area to cope with customers waiting in very pleasant surroundings."
• "The dealership is state of the art. The service received during the sales process was excellent."
• "The new facilities at Derby are excellent and the attention to detail impressive."
• "A clean and tidy place with friendly people willing to help in anyway they can to make your time there as smooth as possible."
• "Absolutely amazing dealership! All smiles staff, professional top level of customer service."

Cons:

• "This place is all fur coats and no knickers!"
• "Terrible service. Organised chaos for bringing in my car."
• "Could not get a sales receipt for a cash purchase of a nearly new car, accessories at purchase were not provided, work to car prior to collection was not carried out even though the sales person said it would be."
• "Will not use again & will definitely not purchase a car from Inchcape in the future."
• "I visited your Derby branch with my wife looking for a preowned 3.0l Supercharged 'F' Type and was introduced to David Gillespie who could not have been more helpful."
• "Car was damaged upon collection."
• "The curtesy car was dirty and damaged."

Communication

Pros:

• "She kept in constant contact with us to ensure that we were aware of all timescales for the vehicle arriving in the showroom ready for our test drive."
• "I received a video of my car health check too during the morning which was great."
• "He was helpful and constantly kept me up to date at every stage of the process including answering my emails late at night."
• "Richard Warden particularly provided excellent customer service keeping me up to date with the investigation being carried out."
• "Once we had decided on the right vehicle for us, with his help, he kept us informed every step of the way."
• "He advised me of a car that was due to arrive at Inchcape Derby that both met and exceeded my requirements and provided me with a brochure detailing the specification."
• "Jason Bacon answered my call and was extremely helpful."

Cons:

• "This whole process has been poorly handled in my opinion with very limited knowledge and communication from yourselves."
• "No contact from sales team to organise collection."
• "Sadly our ordered car was the victim of storm Babet, this is unfortunate and unforeseen. However, the ensuing discussions, poor customer service and reluctance to resolve, left us without a car at a critical time and a very bad taste."
• "Absolutely diabolical service from the Sales Consultant I dealt with at Jaguar Derby."
• "I would avoid here at all costs if this is the experience they strive to deliver to customers."
• "In all the time I called for an update the service department never answered the phone."
• "Based on my experience I would advise everyone to AVOID THIS GARAGE for servicing as they clearly can't be trusted if they are exhibiting this sort of behaviour."