Marugame Udon / 丸亀製麺 The O2 Reviews Summary

Portion Sizes

Pros:

• "The food was tasty and filling - I ordered a regular and just about finished it."
• "Great place to eat in the O2. You won't be able to leave without being full!"
• "Great food, great waiting and love the concept. Tables were cleared straight away."

Cons:

• "Portion was minuscule, hardly had any beef and there was so little soup you couldn’t even see it."
• "The portion of chicken was generous but the seating area is a bit cramped."
• "The kids meal is even more depressing... You get the tiniest portion that consists of 3 noodles which won’t even fill a 3 year old up."

Service Quality

Pros:

• "Service was lovely. They were attentive and very helpful."
• "The staff were very helpful. First time going to this place."
• "The staff at the O2 branch were really friendly and helpful."

Cons:

• "The staff acted like they didn't want to be there, ignoring customers, chatting to each other."
• "I’ve been waiting for over 30 minutes for my take away."
• "We were asked to have our temperature taken as soon as we got inside. No hello."

Food Quality

Pros:

• "I love this place, tonkotsu udon was phenomenal! Tempuras were a-ma-zing!"
• "The chicken teriyaki, pumpkin koroke and gyozas were kind of dry but overall good food."
• "The food is always great but not so great for the customer experience this time."

Cons:

• "I come here mainly for work, and the texture of the udon noodles is different every time."
• "Terrible. Had raw chicken in my katsu curry and asked for it to be replaced."
• "The food was only okay - I had udon kake with fish broth. Furthermore, someone put battered chicken on the battered squid tray."

Cleanliness and Hygiene

Pros:

• "The atmosphere was a comfortable oasis away from the crazy crowds elsewhere in the o2."
• "The place was very nice following the theme. We have ordered two pork belly udon as the beef was out of stock. It was incredible delicious."
• "Lovely experience, received our food incredibly quickly and it was fresh too."

Cons:

• "The whole place was very dirty, staff chilling around despite the pile of trash on the tables. We had to wipe our own place."
• "The tables were dirty and sauces were empty or low content."
• "The restaurant had problems with fruit flies - they were everywhere! Rather than enjoying the meal, we all had to fend our food from flies."