"The staff are very kind. Nothing is too much trouble."
"When booking the staff were caring and considerate."
"From start to finish we were greeted by a lovely lady called Lorna! She was more than accommodating and helpful."
"Staff excellent esp a you male person on Saturday."
"All the staff are on point and will pretty much carry out your every reasonable request without hesitation."
"Staff were fantastic and helpful."
"The therapist was very helpful and attentive."
Cons:
"We got three cups of tea at the end of our day and got brought curdled milk."
"I was checked in by a rude girl with a can't be bothered attitude."
"Worst Spa day i have every had here. Staff were ignorant."
"The manager was unhelpful and really rather rude."
"The reception wasn't very warm and welcoming either."
"Staff on a whole are unfriendly, example politely asked for a drink when a guy was clearing glasses in the out door spa. Got a very uncomfortable look."
"Had a less than great experience staff incredibly rude on several occasions really ruined our very costly stay."
Facilities and Cleanliness
Pros:
"Facilities are first class, and Restaurant service and food excellent."
"We loved the outdoor hot tubs and infinity pool."
"The treatment rooms were spacious, very relaxing, well equipped and the staff were professional."
"The spa is very clean and spotless."
"The spa facilities were clean and lovely and so many different experiences to go through."
"The spa is superb and spotlessly clean with beautiful facilities."
"The entire place is spotlessly clean and everything is high spec and well presented."
Cons:
"Really disappointed that they didn't tell me the steam rooms or saunas were closed until a week before after having it booked for over a month!"
"The room was very noisy, when discussed it was clear the staff were aware that this was an existing problem."
"Considering the capacity of the spa and number of large groups who attend, the ladies changing room only had 3 toilet cubicles and 4 individual changing cubicles."
"It’s filthy! Cobwebs everywhere in the outside terrace, jacuzzis with scum line that you could scratch off with your nail, windows filthy."
"Also the cleanliness last time I visited wasn't fantastic, the lower bar was filthy and unoccupied and there were broken facilities and droves of dead flies in the light fixture above the main spa."
"Unfortunately, the showers were very dirty and changing areas unkempt."
"There were cobwebs all over the outdoor area and dead plants which considering it was late spring it should be maintained."
Food and Dining Experience
Pros:
"Had lunch in the restaurant, very impressive - thought £16 was too much for a sandwich, but got so much more + was worth its price tag, very tasty, fresh + would want to return."
"Drinks were reasonably priced."
"The food was excellent quality breakfast, evening meals and the tapas."
"The food was superb and reasonably priced."
"The food in the terrace bar was amazing too. So delicious and plentiful!"
"The food was amazing."
"The food was beautiful in the restaurant for lunch and dinner. And the breakfast was lovely too."
Cons:
"The meal we'd booked as part of the package spoilt the whole experience."
"The dish was tasteless and wasn't really a risotto at all."
"We went down for breakfast at 9:30, at which point they had run out of croissants."
"The service is slow, they brought the second appetizer 7 min after the main course."
"The two tiny pastries that came as part of the day in the morning was a let down."
"The contents of the risotto weren't as advertised."
"The tapas is £10 per dish. So even if you have just a bowl of potatoes it’s £10! Very overpriced food."
Value and Pricing
Pros:
"I thought £19.00 seemed expensive at first, but portions were large."
"This place is worth every penny, And has blown us away each time we've been."
"This is really good value."
"Lunch was the best I've had at a spa."
"All spa areas clean and welcoming."
"Enjoyed a few cocktails and some tapas."
"The food was superb and reasonably priced."
Cons:
"Woodland Spa and the director Oliver Brown would not honour the gift voucher as it has expired by 1 month even though the spa had been shut for many more months during the lifespan of the voucher."
"We also enjoyed the mud rasul too and would highly recommend."
"Great place but not good for vegan/vegetarian meal in main Restaurant."
"We did think these was slightly overpriced at £15each for some of them."
"Lovely spa but not worth the extortionate price."
"Personally I thought it was over priced at nearly £400 for the stay."
"With the price increase from £80 to £106 you’d have think they would have improved the place but it’s gone the opposite way."
Overall Experience
Pros:
"Absolutely loved it had a fantastic day."
"The overall feel from the Woodland Spa was everything you’d expect from a spa experience and more."
"I would say this is the best spa I've ever been to."
"Had a brilliant day, so relaxing. In a jacuzzi outside in the snow, blue sky was so cool."
"Love it. From start to finish. All the thermal experience is great!"
"The Woodland Spa created exactly the relaxing experience we were looking for and we would return without any hesitation."
"Would highly recommend this spa to everyone."
Cons:
"AVOID! A HUGE DISAPPOINTMENT."
"The whole experience just felt like we were so unwelcome :("
"This was our third time here and sadly it will be our last time I think."
"The issues meant we left feeling less relaxed than when we'd arrived."
"Not worth the money!"
"Total waste of £400, don't waste your time or money going here if you want a relaxing Spa break as it is a glorified leisure centre."